• Supports the functional processes and business requirements for point of sale (POS) application and hardware.• Supports the functional processes and business requirements for back office application.• Manages strategic relationships with technology partners. Works with outside vendors on projects establishing technical requirements, delivery, and service level agreements.• Ensures that systems and services support daily business and store operations.• Manage internal and offshore team to identify and implement operational process and procedures to drive overall performance• Partners with operations, finance and store user groups to gather and document functional requirements.• Conceptualizes and identifies solutions that meet business needs and align with IT strategy and direction.• Oversees the formal planning, tracking, and reporting on project status. • Manages the process of communicating functional requirements to the business partners and stakeholders.• Review, recommend, and implement IT tools that support the business and helps automate operations.• Maintains appropriate budgetary and cost mechanisms and processes. • Elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.

• Ensures the planning and execution of the POS downloads to the organization.• Maintains back office database, i.e. recipes, production worksheets, hierarchy.• Coordinates with the marketing and operations organizations to align POS/BO with marketing/operations pricing and promotion strategies.• Ensures day to day electronic invoice processing.• Performs recipe audit every 6 months.• Provides technical support to ensure that the restaurants can take care of customers in our fast-paced quick service environment.• Assists in the delivery and rollout of software enhancements and upgrades.• Understands business problems and opportunities in the context of the requirements and assist in recommending solutions that enable the organization to achieve its goals.• Works closely with vendors, IT and business teams to validate features through design reviews and testing. • Bridge the gap between operations and the technology solution by translating business needs to technical solutions. • Elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.

Ensures the planning and execution of the POS downloads to the organization.• Maintains back office database, i.e. recipes, production worksheets, hierarchy.• Coordinates with the marketing and operations organizations to align POS/BO with marketing/operations pricing and promotion strategies.• Ensures day to day electronic invoice processing.• Performs recipe audit every 6 months.• Assists in the delivery and rollout of software enhancements and upgrades.• Works closely with IT and business teams to validate features through design reviews and testing.

• Instructs trainees on effective management techniques• Engage / prepare junior management on all operational procedures• Models, upholds and communicates existing policy and procedures• Supports in new hire training, orientation and certification • Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.• Assists and resolves all guest complaints in-person or by phone. Apply the “listen, apologize, satisfy and thank” model to all guest complaints.• Ensures all incoming calls are handled in a prompt, courteous, and professional manner.• Directs and conducts regular training with team members.• Provides regular feedback to all team members and identifies areas for improvement.• Works with direct reports to cross-train and assist in the development of new skills.• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,• Maintains a clean and safe restaurant for guests and team members.• Responsible for budgets and makes adjustments as needed.• Ensures compliance with labor laws.• Understands, enforces and adheres to all company policies and procedures.• Maintains restaurant inventory and ensures accessibility and organization.• Responsible for routine maintenance and repairs on all equipment.• Prepares and analyzes operation reports

•• Engage / prepare junior management on all operational procedures• Models, upholds and communicates existing policy and procedures• New hire training, orientation and certification • Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.• Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.• Assists and resolves all guest complaints in-person or by phone. • Ensures all incoming calls are handled in a prompt, courteous, and professional manner.• Directs and conducts regular training with team members.• Provides regular feedback to all team members and identifies areas for improvement.• Works with direct reports to cross-train and assist in the development of new skills.• Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.• Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,• Maintains a clean and safe restaurant for guests and team members.• Responsible for budgets and makes adjustments as needed.• Ensures compliance with labor laws.• Understands, enforces and adheres to all company policies and procedures.• Maintains restaurant inventory and ensures accessibility and organization.• Responsible for routine maintenance and repairs on all equipment.• Prepares and analyzes operation reports