•Directs the organization's account management policies, objectives, and initiatives. •Implements short and long-term strategies for building client relationships, generating new business, and driving revenue growth. •Develops client retention and growth plans for developing a profitable business with assigned accounts. •Establishes data collection and monitoring processes that reflect the status and health of accounts. •Facilitates targeted action plans to resolve issues and maintain client satisfaction. •Collaborates with cross-functional teams to suggest product or service improvements in response to client feedback and industry trends.

Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts of varying complexity and importance, including all administrative, operational and risk management activities for GCM transactions. Serves as main point of contact with the client and internal and external service partners to follow short and long-term strategies to achieve sustainable earnings growth and compliance with Bank and Division strategic plans. Manages daily administration of assigned transactions, including delivering exceptional service to clients, ensuring all internal controls are satisfied. Works with internal partners as appropriate.

OPERATIONAL Collaborated with clients to optimize operational solutions for corrective action. Identified strengths and weaknesses of organization.Improved performance, motivated morale, and streamlined processes.Managed accounts receivable and accounts payable. Directed workflow to staff.Initiated corporate advertising, marketing, and event programs.Administrated corporate headquarters including staffing, facilities, telecommunications, database management, fulfillment, purchasing, shipping, and receiving. Contract completed two months ahead of time.LEGALOversaw Loss Mitigation, Mediation, Negotiated Short Sales, Loan Modifications and Deed In Lieu. Foreclosure process, post-foreclosure evictions, collections, real estate owned (REO) issues and litigation. Research Assistant for attorneys via Lexis Nexis, NRS and Las Vegas Law Library. Prepared state, city, county licensing, resident agent, formation articles of incorporation, business licensing, confidentiality contracts, policy, procedures, website copy write, terms and conditions. MORTGAGE Updated internal and external loan programs for all company loan officers and marketing collateral.Mortgage Loan Auditor, Quality Control Manager of all Presidents pipeline pre-closing and all post-closing for company. Directed and motivated supervisory staff. Hired employees, maintained employee files, and revised employee-training manuals.Performed in-depth, pre-closing and post-closing audits for compliance with company and investor underwriting and regulatory requirements to include all origination and closing documents for accuracy and compliance adherence.Driven with ability to change in a fast-paced environment.Understanding of the mortgage servicing process and industry.Educated in RESPA, TILA, FDCPA, GLBA, UDAAP, state licensing regulations, and other pertinent regulations.Processed all state NMLS company registration applications – initial and renewals.