Heather Carrouth

Heather Carrouth Email and Phone Number

Sr Dir - Business Intelligence @ Verizon
basking ridge, new jersey, united states
Heather Carrouth's Location
Ponte Vedra Beach, Florida, United States, United States
Heather Carrouth's Contact Details

Heather Carrouth personal email

n/a

Heather Carrouth phone numbers

About Heather Carrouth

 High energy professional with 25+ years of application development and database experience in various industries including finance, manufacturing, and telecom  Expert in operational business process review and implementation with a strong background in operations management Self-motivated engineer with the ability to understand and implement cutting edge technologies quickly and effectively Strong communication skills to interface well with technical individuals and the ability to interpret technical concepts for non-technical users Personal strengths include excellent work ethic, strong organizational skills, and adaptability to working with diverse industriesSpecialties: Custom Software DevelopmentSystems IntegrationDatabase Design/ReportingBusiness Process Re-engineeringProject Management

Heather Carrouth's Current Company Details
Verizon

Verizon

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Sr Dir - Business Intelligence
basking ridge, new jersey, united states
Website:
verizon.com
Employees:
151940
Heather Carrouth Work Experience Details
  • Verizon
    Senior Director - Business Intelligence
    Verizon Oct 2024 - Present
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  • Verizon
    Associate Director - Data Science
    Verizon Apr 2024 - Oct 2024
    United States
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  • Verizon Wireless
    Associate Director - Network Engineering
    Verizon Wireless Jan 2011 - Apr 2024
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  • Pro Systems Development, Inc.
    President
    Pro Systems Development, Inc. Jul 2010 - Dec 2013
    Provide software customizations, integration and business process analysis that enhance the client’s ability to efficiently manage business operations
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  • Global Axcess Corp.
    Vice President Of New Business Development
    Global Axcess Corp. Oct 2008 - Jul 2010
    Implemented a new self service DVD Kiosk division to further the company’s offering of self service kiosks. Researched several potential new self service kiosk solutions  Identified the self service kiosk solution that best fit the company’s current business model and generated the best ROI Negotiated all vendor contracts for DVD kiosk transaction processing and operational services Implemented and managed a successful pilot deployment program for DVD rental kiosks Created reporting tools to analyze kiosk rental trends and profitability using SQL Reporting Services 2005 allowing the company to make business decisions on location strength and title ordering Assisted in design of data transformation routines that merge information from two separate DVD kiosk equipment platforms using SSIS Ensured all equipment, data storage, data transfers, and software development met VISA PCI compliance standards for POS transactions
  • Global Axcess Corp.
    Vice President Of Operations
    Global Axcess Corp. Jan 2007 - Oct 2008
    Lead an operational staff of 30+ personnel in IT Operations, Project Management, Customer Service, Parts Management, Field Services, and Cash Management divisions Managed several operational divisions across the US with 4 direct report operational directors Led project to outsource automated ATM monitoring services resulting in a 3% increase in ATM uptime Implemented ATM vault cash conversion project which decreased vault cash interest rates by 1-2.5% Achieved Microsoft Certified Partner status allowing the company to receive volume license discounts on many of its Microsoft products Created business intelligence reporting tools used to make operational decisions based on unit profitability, unit uptime, and transactional trends using SQL Reporting Services 2005 Designed and implemented data migration process to move data to new ATM business management software from legacy systems in SQL Server Periodically reviewed and revamped disaster recovery plan to ensure business continuity Reviewed and enforced operations and IT policies and procedures to ensure compliance with VISA PCI, SAS 70, and Sarbanes Oxley requirements
  • Global Axcess Corp.
    Director Of Atm Operations
    Global Axcess Corp. Apr 2006 - Jan 2007
    Lead an operational staff of 18 personnel in Customer Service, Purchasing, and Cash Management divisions Managed three operational divisions in two cities while providing guidance and mentorship to the members of each team. Reengineered several business process throughout the company increasing employee productivity and decreasing ATM deployment time Negotiated contracts with outside vendors to provide up to 50% cost savings to the company Collected, analyzed and reported internal data to gauge the productivity and profitability of the company on an ongoing basis. Served as Master User and trainer for various internally and externally developed software systems used within the company. Oversaw all contracted software development projects
  • Global Axcess Corp
    Senior Software Engineer/Project Manager
    Global Axcess Corp Apr 2002 - Apr 2006
    Planned, designed, developed, and deployed internal software solutions for ATM transaction processing and management systems Analyzed and documented existing Access systems in preparation for .Net system migration Revamped database design and co-coordinated data migration for seamless transitions between time sensitive systems Developed Internal website using C# and Crystal Reports 9.0 that served the companies need for searching and reporting ATM deployment and transactional history information. Researched and developed ATM Cash Management software that forecasts ATM fill amounts, tracks the cash position of all ATMs, and calculates the cost of cash for each ATM configured using ADO.Net’s disconnected dataset technology Created and implemented an ATM Profit/Loss model which accurately reflected all revenues and expenses associated with an ATM and calculated the profit or loss for each individual machine managed by Nationwide Money Migrated existing Customer Service Work Order system to .Net system allowing for increased Customer Service productivity through greater flexibility in data entry, searching, and reporting tools Communicated relevant data to end users by designing and embedding Crystal Reports .Net in applications Assisted in completion of VISA CISP (currently VISA PCI) audit and SAS 70 audit by writing and reviewing procedures, and implementing IT changes to comply with auditing regulations
  • Checkfree Investment Services
    Software Developer
    Checkfree Investment Services Feb 2001 - Jan 2002
    Developed and maintained retirement planning, capital needs, and estate planning features for financial planning software.
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  • Cirrus Technologies
    Software Engineer
    Cirrus Technologies May 1998 - Jan 2001
    Developed custom software solutions for clients in the manufacturing sector.

Heather Carrouth Skills

Business Intelligence

Heather Carrouth Education Details

Frequently Asked Questions about Heather Carrouth

What company does Heather Carrouth work for?

Heather Carrouth works for Verizon

What is Heather Carrouth's role at the current company?

Heather Carrouth's current role is Sr Dir - Business Intelligence.

What is Heather Carrouth's email address?

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What is Heather Carrouth's direct phone number?

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What schools did Heather Carrouth attend?

Heather Carrouth attended North Carolina State University.

What skills is Heather Carrouth known for?

Heather Carrouth has skills like Business Intelligence.

Who are Heather Carrouth's colleagues?

Heather Carrouth's colleagues are Brandice Bishop, Madhavi L, Arpita Parikh, Charles Wrona, David A. Mote, Brenna Jue, Cptd, Marilyn Pearson.

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