Heather Celerin Email & Phone Number

Rochester Hills, Mi

Business management consulting focused on the alignment of strategy, leadership and employees. www.celerinconsultingservices.com

Jacksonville, Fl

Held multiple positions starting with Assistant Vice President Training and Documentation to Senior Vice President Solutions Management. Led teams of various disciplines including: business development, sales support, project management, technical and business analysts, technical implementations, consultants, technical writers, instructional designers and facilitators. Highlights include:- led pricing negotiations with 40 clients worth $42 million in annual revenue- managed implementation of new technology pricing model, communications and invoicing procedures - creation and management of client and business partner user groups- implemented learning management system exceeding first year utilization goal of 20,000 users within six months and 66,000 users within three years- led team through design, development and implementation of blended learning program for delivery to three top mortgage servicing clients with a combined overall user population of 20,000 employees- merged separate teams performing similar functions into one department; designed standards, consistent offering set, cross trained resources creating a leveraged pool of resources and reduced expenses - built, implemented and managed programs targeting employee engagement, satisfaction and retention

Tampa, Fl

Responsible for building and managing Human Resources department including policy manual, benefits program management, recruiting, training and employee relations.

Human Resources, Human Resources, Training And Development

Education record