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Heather Certain Email & Phone Number

Clinical Business Optimization Leader at Humana
Location: Bradenton, Florida, United States 7 work roles 2 schools
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Current company
Role
Clinical Business Optimization Leader
Location
Bradenton, Florida, United States
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Who is Heather Certain? Overview

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Quick answer

Heather Certain is listed as Clinical Business Optimization Leader at Humana, a with 36660 employees, based in Bradenton, Florida, United States. AeroLeads shows a matched LinkedIn profile for Heather Certain.

Heather Certain previously worked as Clinical Technology Manager at Humana and Optimization Leader at Humana. Heather Certain holds Associate'S Degree, Registered Nursing/Registered Nurse from South Florida Community College.

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Email format at Humana

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Humana

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Profile bio

About Heather Certain

Highly skilled clinical business leader experienced in motivating, developing, and leading highly engaged teams to continually deliver proven results. Excellent communication skills, including developing and delivering presentations to all levels of the business. Highly organized and agile with proven ability to meet and often exceed target deadlines for competing deliverables. Excellent business acumen with innate ability to see the bigger picture in order to achieve continued business growth and improved outcomes. Regularly employ strategic and critical thinking skills to understand and overcome complex business issues. Skilled in escalating problems and working collaboratively with others to develop effective solutions. Skilled in IT project lifecycle, business rules, and various other aspects of clinical IT. Lean and Six Sigma certified, skills regularly utilized to lead several successful projects with proven results.

Current workplace

Heather Certain's current company

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Humana
Humana
Clinical Business Optimization Leader
louisville, kentucky, united states
Website
Employees
36660
AeroLeads page
7 roles

Heather Certain work experience

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Clinical Business Optimization Leader

Current

Responsible for leading a team of Senior Clinical Business Optimization professionals who lead and successfully execute clinical optimization projects and initiatives resulting in process improvement, thus yielding administrative and medical savings through improved clinical outcomes.

Feb 2021 - Present

Clinical Technology Manager

Manage a team of professionals dedicated to supporting clinical program capabilities and analytics

Feb 2020 - Feb 2021

Optimization Leader

Humana At Home

Responsible for the development and implementation of strategic operational initiatives for Humana At Home Telephonic Clinical Operations. The ultimate goal of these optimization initiatives is an increase in member retention, as well as increased capacity for our >3,000 Humana At Home associates.

Feb 2015 - Feb 2020

Clinical Operations Manager

Humana At Home

Lead a team of Humana At Home Clinical Leaders responsible for care management teams providing telephonic care management to Humana members.

Nov 2013 - Feb 2015

Clinical Manager-Coach

As a Humana At Home Clinical leader, I lead a team of 18 nurse care managers in the delivery of telephonic care management to Humana members.

May 2011 - Nov 2013

Humana Cares Manager

Humana At Home

Provided telephonic care management to Humana members.

Mar 2011 - May 2011

Clinical Director

Bradneton, Fl

Lead an interdisciplinary team of medical professionals including physician, nurses, social workers, nursing assistants, and chaplain in the delivery of home care to terminally ill patients. Responsible for staff training/mentoring/education, quality care, service recovery issues, payroll, clinical administrative on call, community outreach, budget and invoice approval, and Administrative Site management.

Feb 2007 - Mar 2011
Team & coworkers

Colleagues at Humana

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2 education records

Heather Certain education

FAQ

Frequently asked questions about Heather Certain

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What company does Heather Certain work for?

Heather Certain works for Humana.

What is Heather Certain's role at Humana?

Heather Certain is listed as Clinical Business Optimization Leader at Humana.

Where is Heather Certain based?

Heather Certain is based in Bradenton, Florida, United States while working with Humana.

What companies has Heather Certain worked for?

Heather Certain has worked for Humana and Tidewell Hospice.

Who are Heather Certain's colleagues at Humana?

Heather Certain's colleagues at Humana include Cindi Gipson, Darman Nova, Andrea Steffey, Jourdan Corcimiglia, and Talia Mitchell.

How can I contact Heather Certain?

You can use AeroLeads to view verified contact signals for Heather Certain at Humana, including work email, phone, and LinkedIn data when available.

What schools did Heather Certain attend?

Heather Certain holds Associate'S Degree, Registered Nursing/Registered Nurse from South Florida Community College.

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