Dedicated Training Specialist managing talent solutions training, encompassing a comprehensive set of external recruitment resources for the world’s largest RPO provider, offering solutions in more than 70 countries. Clients include Heathrow, Sainsbury’s, Ministry of Justice, HMT, Environment Agency, Wates and Lloyd’s. I provide L&D solutions for employees across EMEA to build core, operational and professional soft skills intended to develop capabilities, with the aim to create a learning culture that drives engagement in ongoing professional development.Responsible for facilitating, curating and delivering learning experiences using ILT and VILT Adult Learning Principles to internal and external client-based interviewers/recruiters in both the UK and Krakow, Poland. This includes curriculum design and training delivery of:• Operational Campaign Training & Instruction • Induction & Onboarding• Core Skills Development (Soft Skills, Critical Thinking, Assessment Principles)• Management & Leadership Development• Career Development & Succession Planning• Cultural Fluency Training across UK and Poland teams• Embedding Training / Learning TransferOther responsibilities include:• Cross functional collaboration across the business with talent advisory, operations, human resources, assessment design, and client services teams.• Assess curriculum improvement opportunities for content modification. • Review candidate / customer experience feedback to create strategies for improvement (monitoring and training to Quality Assurance and Net Promoter Scores).• Conduct needs analysis across teams to identify areas of opportunity to support development with follow-up coaching towards achievement of targeted EMEA goals.• Train Applicant Tracking Systems (ATS), and recruitment processes to teams across EMEA.• Voice over work for clients (Environment Agency Campaign Recruitment).• Workshops focusing on Quality Assurance for operations and team leaders.

Executive Recruiter specializing in placement of Board Certified Behavioral Analysts (BCBA) into key functioning roles in the education sector, nationally. My role was decommissioned due to the pandemic, and national hiring freezes in education in April 2020. I relocated to the UK the same year.

Virginia Region Manager for Sprint Store within a Store program at RadioShack. Member of a core team that launched a completely new program/ Sales Channel nationally in March 2015. Sprint acquired 1800+ leases as part of a financial bailout of RadioShack, and partnered to create Sprint Retail locations inside existing Radio Shack stores, by occupying 50% of stores internal space with Sprint employees, fixtures, products and services.• Regional Manager of 16 Retail locations, leading a team 32 leads and reps. • Key responsibilities included fully staffing and launching stores, ongoing training delivery, overseeing remodels within my market, and continuing to grow a successful new distribution/ sales channel within Sprint. • During my tenure, my market had YOY Market growth of 52% (April- December 2015 to April -December 2016) exceeding the national YOY increase average of 32%. • Channel was dissolved in 2017, when Radio Shack went into full insolvency, and 75% of stores were decommissioned. • Post-program dissolution, I oversaw the decommissioning of the store locations, and subsequent transitioning of three stores in my region into stand alone Corporate Sprint stores, which included full remodels. I then managed the Virginia Beach corporate retail location throughout the transition.

Regional Business Development and Program Manager for the Verizon Wireless Retail Channel, for the Retail Device Trade-in Program, from launch to the vendor contract completion, when Verizon transitioned to its own in-house program.HYLA Mobile is one of the world’s leading providers of products and services that capture, extend and optimize the life and value of used mobile phones. • Multi Region Manager, which included three regions in nine states, supporting a total of over 300 Retail locations.• Led DC/Maryland to #1/21 regions in first year of launch with YOY growth of 233%, as well as 178% in Philly Tri-State, and 148% in Georgia/ Alabama.• Partnered with region leaders, including C-Level (Regional Presidents, Directors,) to drive the adoption of company programs and exceed established targets, through tie in to existing Key Performance Indicators of Verizon Wireless Retail. • Developed HYLA Mobile training through partnership with Verizon training teams, as well as providing ongoing field support in a nine state territory.• Exceeded goals by proactively evaluating business needs against ability to solution for those needs, to align with Verizon business initiatives and key priorities, including metrics, best practices, and customized execution plans.• Served as a resource lead, bringing all company assets to the client facing relationship as needed to bring positive outcomes to the client.

Responsible for the delivery of training and educational programs related to business needs, key metrics and KPI' to include issue resolution skills training, all systems (billing, CRM, metric tracking, QA/ quality assurance), performance management, communication, upselling and adding value, team building, and management development.• Utilized multiple instructional methods including face to face and virtual training, focusing on new hire orientation, products and services, sales, systems and issue resolution skills.• Conducted Human Performance Technology research assignments to improve agent productivity and competence, developed strategies for problem resolution, and identified opportunities related to people performance.• Created and trained custom courses used for development of the agents and/or supervisors to enhance performance and soft skills, with a primary focus of Issue Resolution.• Interacted with production management and other senior leads on projects requiring coordination across organizational lines to align with key KPI’s of the business.• Virtual learning platforms used include SABA, WebEx, and Centra Meeting Place.

Trained Sprint Corporate Retail Store management and staff, as well as Indirect (Authorized Dealer) audiences while managing a variety of learning technologies, from face to face to remote / virtual learning.Ongoing training delivery not limited to, but including: • New hire orientation, products and services, new program launch rollouts, selling skills (including presentation /soft skills). • Software and Systems training including Point of Sale, and Customer Resource Management (CRM) tools.• HR Management training to supervisors and leadership, including hiring, recruiting, coaching, diversity, and Corporate Code of Conduct. • Coaching techniques across internal retail sales teams to ensure models (such as GROW coaching ) were effectively deployed to drive behavioral and sales goal results to align with retail channel Key Performance Indicators (KPI's) and metrics.• Developed and facilitated dedicated workshops upon request to increase sales performance, and employee development in both Retail and Authorized Dealer channels.

Managed all retail locations in the Southern Virginia Region, for Sprint's Local Exclusive, Multi Carrier, and National Authorized Dealers at the Principle (Business Owner), Store Manager and Rep level.• Awarded Pinnacle Club Winner 2006 as a top performer nationally in the Indirect Channel, as one of 7 reps, company-wide. • Developed and maintained cross channel communication to secure sales generating scenarios for Venders within the Public Sector and Enterprise space, allowing my Authorized Dealers to sell to both government (civic, military, and education), and to corporate/ enterprise customers.• Developed and implemented long term sales strategies to increase gross activations of mobile phone customers, improve customer loyalty through customer satisfaction metrics and surveys, and reduce churn, achieving top market results in 2005-2006. • Provided ongoing training and support, not then available through internal Sprint training to develop new and existing sales employees.

Business to business selling of multi-tier product solutions including Voice, Data and Long Distance• Achieved 137% attainment to goal in 2001, through prospecting, networking, and growing existing accounts.• Maintained retention, margin and cross sale goals with existing clients by proactively evaluating client business needs against ability to solution for those needs.• Lowest market cancel rate of 1.7% achieved through resolution of escalations, contract extensions, and general business management within existing accounts. .

• Retail Sales including participating in original national launch of Retail Channel• Indirect Channel and Dealer Support for AT&T Messaging division.• Project manager for pilot inventory management program in Alaska retail market.• Business to business selling of multi-tier product solutions including Voice, Data for AT&T Messaging