Heather Charest Email & Phone Number

Assistant to the VP of Global Revenue & Gross Margin Management

Scheduled and organized all district meetings and customer events; managed catering, site specifications and A/V* Coordinated all team travel, tracked and reconciled district expenses/budget, and maintained the district SharePointwebsite* Managed personnel files and quarterly/annual performance reviews, administered training initiatives, and transitionednew employees* Monitored team sales performance, analyzed sales data and reported results* Supervised inventory and ordered supplies, marketing materials, and promotional items* Supported the District Sales Manager and team of 12 Account Executives

Managed, identified, and developed relationships with strategic partners (i.e., banks, accountants, and clients)* Consulted with small business owners in order to provide payroll, tax compliance, benefits administration, as well as timeand attendance solutions* Administered sales and marketing strategies to determine and organize viable leads

Winner of 2004 ‘Product Demonstration Contest’* ‘Century Club’ winner for 2004 by reaching 140% of quota (winners must have been at least 110% of quota)* Managed marketing strategies to determine and organize viable leads, and develop customer relationships in a previouslyundeveloped territory* Collaborated with managers and executives to improve document technology efficiencies and reduce operating costs* Educated customers on newly acquired technology and fostered new customer relationships2 | P age

Ranked among top five Account Representatives* Winner of 2003 ‘Summer Sales Contest’ by obtaining six new customers and achieving 100% of revenue quota for threeconsecutive months* Expanded customer base by cold-calling and telemarketing; Retained clients by providing impeccable customer service

Planned, organized, and coordinated activities for department executives* Administered and evaluated a new on-line employee training program; working directly with the training vendor* Served as on-site manager and key contact for meeting materials, logistics, and facilities questions at the January 2002; Designed, wrote, and edited marketing materials for the Director of Marketing