Heather Choukri Email & Phone Number

Boston, MA, US

• Full Cycle Payroll and Timecard
• Manage all Benefits Programs including paying monthly Invoices
• Complete Monthly monitoring of Employee Expense Reports including cutting monthly checks.
• Manage full cycle recruiting process. This includes, but is not limited to: o Preparation for job descriptionso Preparing, managing and maintaining job requisitionso Screening resumeso Coordinate and schedule.
• Conduct employee on-boarding processes & off-boarding policieso Coordinating Onboarding orientationo Assemble personnel files for new staff and maintain files throughout employmento Provide explanation of benefits to.
• Maintain all HR files, employee personnel files, PTO and Sick time accrual records

Boston, Massachusetts, US

• Manage full cycle recruiting process for the Foundation and AFT. This includes, but is not limited to:
• Preparation of job descriptions
• Preparing, managing and maintaining job requisitions
• Screening resumes
• Coordinate and schedule interviews with relevant staff
• Maintain contact with perspective employees and communicate decisions to them

Chicago, IL, US

Rendered expert oversight to daily all ordering platform operations, as well as ascertained that customer service consistently surpassed business and customer expectations. Managing projects coming into the company making sure customer needs were met & growing the business. Formulated and established a program to gain better understanding of the needs of.

Provide strategic leadership to the Customer Service and Sales teams across all daily functions, including management and resolution of escalated customer service calls. Collaborate with sales personnel to conduct product demonstrations. Develop monthly customer service and sales report for submission to upper management. Supervise inbound web and phone.

Waltham, Massachusetts, US

Set strategic direction to daily activities to maintain efficiency of bulk ordering platforms and consistently exceed customer service expectations. Closely interfaced with client companies to guarantee rapid and efficient processing of transit checks, enabling them to provide transportation passes for their personnel. Prepared and presented analysis.

Waltham, Massachusetts, US

Rendered hands-on supervision to daily operations, encompassing on-time and accurate transit check processing; order fulfillment; and vendor relations and management. Focused team efforts in delivering excellent customer service and exceeding expectations to strengthen client relationships, gain trust and loyalty, and ensure account base growth.