Heather Choukri Email & Phone Number

Boston, Ma, Us

• Full Cycle Payroll and Timecard • Manage all Benefits Programs including paying monthly Invoices• Complete Monthly monitoring of Employee Expense Reports including cutting monthly checks.• Manage full cycle recruiting process. This includes, but is not limited to: o Preparation for job descriptionso Preparing, managing and maintaining job requisitionso Screening resumeso Coordinate and schedule interviews with relevant staff o Maintain contact with perspective employees and communicate decisions to themo Conducting reference checks and coordinating background checkso Draft offer letters and address salary negotiations • Conduct employee on-boarding processes & off-boarding policieso Coordinating Onboarding orientationo Assemble personnel files for new staff and maintain files throughout employmento Provide explanation of benefits to prospective and new employees, along with a complete benefits package.• Maintain all HR files, employee personnel files, PTO and Sick time accrual records • Work closely with the accounting department to anticipate and/or resolve financial issues related to employee benefit administration• Develop and implement HR strategies and initiatives aligned with overall business strategy• Assist in the development of standard operating procedures (SOPs) for human resources processes• Contribute to a positive workplace culture by Building and effectively manage interpersonal relationships at all levels of the company• Act as a neutral party in employee relations issues and address issues in a timely manner with appropriate parties• Educate personnel regarding building security and safety procedures.

Boston, Massachusetts, Us

Manage full cycle recruiting process for the Foundation and AFT. This includes, but is not limited to: •Preparation of job descriptions •Preparing, managing and maintaining job requisitions •Screening resumes •Coordinate and schedule interviews with relevant staff •Maintain contact with perspective employees and communicate decisions to them •Conducting reference checks and coordinating background checks •Determine best recruitment method for open requisitions which may include managing relationships with external recruiting agencies, reviewing and managing candidate applications on websites (i.e. Indeed), or other mechanisms •Draft offer letters and address salary negotiations Conduct employee on-boarding process by coordinating office space assignments and proactively order necessary equipment •Coordinating orientation, Executing Foundation orientation, Partner with respective supervisors to create training plan •Assemble personnel files for new staff and maintain files throughout employment •Provide explanation of benefits to prospective and new employees, along with a complete benefits package •Maintain all HR files, employee personnel files, PTO and Sick time accrual records •Work closely with Accounting department to anticipate and/or resolve financial issues related to employee benefit administration •Develop and implement HR strategies and initiatives aligned with overall business strategy Assist in development of standard operating procedures (SOPs) for human resources processes •Contribute to a positive workplace culture by Building and effectively manage interpersonal relationships at all levels of the company•Act as a neutral party in employee relations issues and address issues in a timely manner with appropriate parties•Educate personnel regarding building security and safety procedures.

Chicago, Il, Us

Rendered expert oversight to daily all ordering platform operations, as well as ascertained that customer service consistently surpassed business and customer expectations. Managing projects coming into the company making sure customer needs were met & growing the business. Formulated and established a program to gain better understanding of the needs of existing clients, and significantly improve the online order process. Drafted and submitted analysis & trending reports on trends to support sales and service improvement for all ordering platforms. Played a major role in the successful contract renewal process for RTA, including evaluating and update processes on the new contract. Create & Manage Business Requirement Documents (BRD), with collaboration different Departments.

Provide strategic leadership to the Customer Service and Sales teams across all daily functions, including management and resolution of escalated customer service calls. Collaborate with sales personnel to conduct product demonstrations. Develop monthly customer service and sales report for submission to upper management. Supervise inbound web and phone lead distribution to the Sales Team. Actively contribute to program and product development from both sales and service viewpoints.

Waltham, Massachusetts, Us

Set strategic direction to daily activities to maintain efficiency of bulk ordering platforms and consistently exceed customer service expectations. Closely interfaced with client companies to guarantee rapid and efficient processing of transit checks, enabling them to provide transportation passes for their personnel. Prepared and presented analysis reports on new business opportunities, industry trends, and market demands to align sales and service improvement efforts for bulk ordering platforms.

Waltham, Massachusetts, Us

Rendered hands-on supervision to daily operations, encompassing on-time and accurate transit check processing; order fulfillment; and vendor relations and management. Focused team efforts in delivering excellent customer service and exceeding expectations to strengthen client relationships, gain trust and loyalty, and ensure account base growth.