• Strategic planning, enterprise portfolio management, collaboration with enterprise Lean continuous improvement teams that support Nationwide Property & Casualty and Financial Services organizations consisting of 16K+ associates• Benchmark industry trends to define of enterprise strategic goals and outcomes for the Nationwide enterprise and aligned all initiatives to top-down strategy • Designed and implemented robust process tracking operational performance including development of operational efficiency targets and benefit realization process• Designed balanced scorecard including financial metrics, customer metrics, engagement metrics and Lean maturity metrics and facilitated enterprise operational reporting and action planning • Orchestrated governance process for guiding and setting operations performance targets within Property & Casualty organization and Financial Services organization • Owner of Lean maturity roadmap that realized $3M in confirmed benefits in 2020, $6M in 2021, and on track to realize $9M+ in 2022• Partnered in development and refinement of enterprise Lean maturity operating model• Serve as the key business relationship manager between key business units, shared services leaders, and Business Transformation Office• Manage the Lean Leader Development Program (administered in partnership with Ohio State University) including collaboration with key partners on program development and content, and continued enterprise sponsorship and support

• Led team of Financial Business Advisors that supported financial planning and analysis for eight business units in the Nationwide Property & Casualty Claims organization ($800M+ annual budget) which focused on delivering a consistent customer claims experience• Led design and development of financial modeling tool for claim volumes, resources requirements and productivity measurement• Responsible for benefit realization quantification and development of organizational expense targets• Collaborated with key stakeholders across business and IT in development of cost-benefit analysis for several large-scale enterprise initiatives including new claims system implementation, workflow realignment• Partnered with key corporate functions in the development of capacity planning related to strategic reorganizations• Served as the Finance Lead relationship manager in negotiation and management of vendor contracts

• Served as CFO for three business units within Nationwide Property & Casualty Claims organization supporting an annual operational budget of $300M+ • Collaborated on enterprise expense reduction strategies• Partnered with business unit leads and managed forecast variance accuracy to within 1%• Developed and reported on quarterly workload analysis, assessment of productivity targets and staffing validation• Designed and presented monthly and quarterly expense analysis decks to Claims executives• Partnered with key business stakeholders to develop cost reporting metrics

• Served as Finance Lead for three business units within the Technology organization• Led the development and management annual operating budget ($124M+) • Developed and presented monthly reporting, variance analysis and trend analysis to senior IT and Finance leaders• Performed quarterly gap analysis and provided business recommendations to achieve financial targets• Monitored progress of contingency plans against financial targets• Evaluated and revised internal cost center allocations based on evolving business changes • Collaborated in the rate-setting process for IT labor overhead and bundled IT products• Contributed to design and development of the IT multi-year forecast tool• Developed and implemented training process and materials new forecast tool

• Served as Finance Lead for three business units within the Technology organization• Owned all aspects in development and management of annual budget ($50M+)• Developed and presented monthly financial analyses to senior leadership• Identified gaps to goal and collaborated with key stakeholders in development of action plans• Collaborated with key business partners on development of formal funding proposals/business cases• Developed financial process manual resulting in optimized organization of FP&A team processes

• Collaborated with Procurement, key business stakeholders and Finance partner in all aspects of supplier management including creation of supplier spend analysis, Nationwide vendor management strategy, vendor compliance, contract negotiation and renewals, benchmarking, and supplier relations• Assisted in development of supplier performance metrics• Served as liaison between internal customers and external customers• Conducted monthly supplier reviews, participated in annual supplier reviews, and identified potential new suppliers• Participated in RFP process and competitive bidding for small to medium-sized IT projects based on internal customer requirements• Monitored all activity related to external IT resources including interviews, rate negotiations, hiring, time tracking, performance issues and billing• Identified and tracked all savings captured from prompt pay and volume discounts and Statement of Work/Staff Augmentation conversions• Trained resource managers on vendor management software

- Established and maintained business relationships with vendors- Assisted in contract negotiations/development and renewal contracts (Facilities Management)- Coordinated and oversaw installation and implementation of new information systems (Project Management System and Accounting System)- Managed information systems and equipment upgrade - Facilitated systems training to staff attorneys and administrative support staff- Developed annual and monthly operating budgets; produced monthly reporting- Managed Accounts Payable, Accounts Receivable and payroll- Hired, trained and supervised administrative support staff