Heather Christopher Email & Phone Number

Greenville, Sc , Us

Worked Directly with highy specialized Glaucoma Surgeons◾ Primary Surgery Schedulero Receive/Schedule all out-patient surgerieso Receive/Schedule labs and radiology orderso Receive/Schedule all out going referralso Medical Insurance Experience – Benefits, Precertifications, Coding, Patient opp calculations for all procedures and surgerieso Oversee all patient needs and questions from the time Surgery to their last post-op visito FMLA, Short Term & Long Term Disability, DMV forms for Blindnesso Handle all calls from PCP’s, Reps, Patients and Referring Providers◾ Work directly with medical Rep’s to implement new devices for surgery, coordinating Surgery Center Wet Labs and Observations along with scheduling lunches for rep’s / providers to discuss new medications and devices.◾ Assist with all aspects of physician scheduling from patient appointments to templet creation.◾ Research and maintain updated glaucoma policy coverage from Medical Insurance to help Insurance Supervisor◾ Assist Lead Tech, Front Office Manager, Clinical Manager and Operations Manager with all other tasks needed◾ Assisted COA/COT/Tech team with…o Clinic – loading rooms, Cleaning, Restocking, patient questionso Working- up & Scribingo Medical Testing – OCT / ERG / Visual Fields / Fundus Photos / IOL Master◾ Special Projectso Fun Committee – Organized Office parties, Lunches, Celabrations and anything related to Events happening that employees need to be aware of.o Worked with Front Office Manager to communicate Back Office needs and scheduling.

Anchorage, Alaska, Us

Worked Directly with highy specialized Colorectal Sergeons◾ Primary Surgery Schedulero Received/scheduled all out-patient/inpatient surgerieso Received/scheduled lab and radiology orderso Contacted insurance for pre-auth (GAP, inpatient notification)o Completed pre-discussions with patients for their scheduled surgerieso Calculated and collected deposits for surgeryo Medicaid Travel as needed for aptients who live remote to fly into Anchorage to have appointments/Surgeryo FMLA, Short Term Disabilityo Handling all incoming calls from patients with surgical questions/concers◾ Assisted with all aspects of physician scheduling from patient appointments to EMTALA Call Block at Alaska Regional Hospital.◾ Assisted with General Surgery call schedule creation◾ Assisted MA team when neededo Room Cleaningo Chaperoning providerso Restocking roomso Patient Dictationo Chart pre-loadingo Vitals and opening visits◾ Special Projectso Ordering logo wearo Worked with hushmail to accomplish betterment of our online formso Worked with web developer to improve online patient sumbitions and formso Managed Physican Calenders, including scheduling pt appointment, porcedures and on call providers.

Answered multi-line phone system and directed calls to requested personel/ departments▪ Kept reception area clean and presentable to customers▪ Gathered mail and distributed to appropriate departments▪ Collected payments▪ Daily Checks and Balances/Bank deposit▪ Created/changed/added auto and home policies▪ Informed customers on their policy

Kept reception area clean and organized▪ Directed patients to appropriate personel▪ Prepared, complied and filed documents▪ Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services▪ Entered patient information, insurance, demographics and health history▪ Answered multi-line phone system and directed callers to request personnel and departments▪ Scheduled and followed up on patient appointments, collected/processed patient payments and maintained patient files.▪ Pulled medical records for Insurance Audits▪ Assisted the back office with loading rooms, cleaning and stocking.