Heather Clapper Email & Phone Number

Bel Air, Maryland, United States

Edgewood, Maryland, United States

• Conducted intake assessments for homeless services, security deposit assistance, and eviction prevention to determine eligibility and needs.
• Assisted clients in crisis with actionable plans for sheltering and stabilizing their living situations.
• Coordinated services including homelessness prevention, ongoing case management, and referrals to Continuum of Care providers.
• Established a comprehensive knowledge base of local referral resources in Harford and Cecil Counties.
• Maintained shelter waiting lists for Harford County Shelters.
• Ensured compliance with HUD grant reporting by maintaining accurate data in the Homeless Management Information System (HMIS) and CAP60.

Belcamp, Maryland, United States

• Provided trauma-informed, client-centered case management for twenty-two shelter residents, addressing short-term and long-term goals.
• Developed and maintained collaborative relationships with community service providers to enhance client referrals and care coordination.
• Created and maintained a system for all client files.
• Served as Agency Administrator for Homeless Management Information System (HMIS), overseeing data accuracy and generating compliance reports.
• Worked with Harford County CORE Services, Office on Mental Health, to identify and house clients through CoC Shelter + Care.
• Assisted clients in applying for programs, including the HUD-811 waiting list, housing choice voucher waiting list, CoC Shelter Plus Care, Social Security Disability, and Medical Assistance.

Harford County, MD

• Drove sales growth across ten schools in the district through strategic marketing and community engagement.
• Coordinated monthly sales programs, overseeing planning from inventory management to product sampling.
• Strengthened Market Day's fundraising initiatives by actively participating in school events and engaging with stakeholders.
• Completed all balancing and banking procedures within twenty-four hours of the event.

Henderson, Nevada And Columbia, Maryland

• Oversaw daily cash operations and generated employee schedules while providing performance reviews, and new hire orientations.
• Managed inventory processes and maintained merchandising standards to enhance store presentation.
• Implemented corporate initiatives through effective product repositioning and display modifications.

Multiple Locations In Maryland

• Supervised a team of twenty individuals to guarantee the timely completion of all inventory shipments.
• Managed store pricing by conducting daily departmental audits and responding to market changes.
• Implemented all planogram adjustments, ensuring the effective operation of displays.
• Improved the store's visual appeal by maintaining existing fixtures and ordering new signage.
• Assessed employee performance and provided coaching for their professional growth.

Bachelor Of Science - Bs, Design And Visual Communications, General

Associate Of Arts - Aa, General Studies