⋅ Work closely with the HR Business Partner in providing support to 1000+ employees and managers within the Operations and Engagement Practices business areas ⋅ Facilitate and coach managers on various feedback programs and leadership development activities (including Employee Satisfaction Survey feedback/action plan meetings, Start/Stop/Continue sessions, 360 feedback)⋅ Provide direction to managers in identifying and conducting Performance Management activities (Verbal/written warnings, Performance Improvement Plans, Corrective Action, Assessment calibration)⋅ Meet with new managers to go over HR related processes and tools⋅ Communication of HR Activities across the supported organizations⋅ Assist in recruiting related activities, such as: interviewing final candidates and coaching managers with offer details and compensation structure⋅ Meet with managers at all levels to review Salary Planning activates (LTV, STV, and enhanced severance incentive programs; Merit and Off Cycle pay increases) ⋅ Lead Succession Planning initiative including an action/development plan for nominators and successors

⋅ Mentored in various HR Manager Responsibilities, including: behavioral interviewing, employment offers, promotion and salary review, employee relations and leadership development initiatives ⋅ Support multiple HR Business Partners and director in daily activities supporting the Delivery and Solutions Sales Push business areas⋅ Point of contact for Human Resources activities for the Service Delivery Maturity Model (SDMM), and contributed to achieving the Level 2 certification⋅ Administered multiple reorganizations across departments and market unit⋅ Presented training to managers for the Performance Management Tool⋅ Complete and distribute department monthly headcount reports⋅ Submitted and maintained accurate HRMS data, including: manager assignments, organizational units, cost centers, and position data⋅ Fielded general employee and manager HR questions and concerns

⋅ Researched and recommended leadership courses for the organization⋅ Managed various tracking reports for employee learning and development⋅ Received Special Achievement Recognition for support in the global succession plan process⋅ Helped develop a learning imperatives workbook for performance appraisals⋅ Exposure to LMS and SAP systems⋅ Member of the Ericsson Intern Network committee

⋅ Created and distributed marketing materials to clients⋅ Maintained close relationship with clients through customer service skills Achieved the distinction of being named Employee of the Month, February, 2007 from a pool of 130 employees.

⋅ Assisted in making a smooth transaction for clients to receive a Residential Survey⋅ Updated the database and used data entry to keep accurate records of clients and services⋅ Reviewed AutoCAD file to ensure accuracy regarding order and details of property’s⋅ Processed new orders submitted to the company website.