8th grade home school teacher for 14 daughter

Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. –•Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care•Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing•Answers questions and resolves issues as a “single-point-of-contact” based on phone calls, plan sponsors, PSS/ISO, members and providers•Provides customized interaction based on customer preference and individualized needs, creating an emotional connection with our members by understanding and engaging the member to the fullest•Fully understands the member’s needs by building a trusting and caring relationship with the member•Anticipates customer needs

Customer Service Specialist ITeleworkerResponsible for routine/basic inbound call, outbound call, email, and web chat services, as well asback-office services. Completes daily routine tasks and responsibilities to support the Customer Servicedepartment or programs.Job Responsibilities• Supports customer to submit and process transactions• Assists customer with identifying and resolving processing issues and website access inquires• Supports inbound calling, outbound calling, email, web chat and outreach to customers• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chatcommunication with a customer. All cases shall be logged in a web-based agent desktop application• Meet Quality Assurance Requirements and other key performance metrics• Ability to successfully adapt and perform during times of high call volume.• Ability to provide effective customer service and deal tactfully and courteously with the public.• Strong written and verbal communication skills.• Strong listening ability to interpret and clarify information being provided by customers.• Strong commitment to providing quality service.• Ability to foster a good working relationship and rapport with customers

Take food and drink orders from customers accurately and with a positive attitude. Write patrons'food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchenstaff. Engage with customers in a friendly manner. Knowledge of the menu, with the ability to makesuggestions. Ensure tables are enjoying their meals and take action to correct any problems. Collectpayments from tables. Prepare checks that itemize and total meal costs and sales taxes. Help foodpreparation staff when necessary.

Prepare alcohol or non-alcohol beverages, Interact with customers, take orders and serve snacks and drinks. Assess customers’ needs and preferences and make recommendations and mix ingredients to prepare cocktails. Present bar menu, and check customers’ identification and confirm it meets legal drinking age. Restock and replenish bar inventory and supplies, and stay guest focused and nurture an excellent guest experience. Comply with all food and beverage regulations and requirements.

Prepare alcohol or non-alcohol beverages, Interact with customers, take orders and serve snacks and drinks. Assess customers’ needs and preferences and make recommendations and mix ingredients to prepare cocktails. Present bar menu, and check customers’ identification and confirm it meets legal drinking age. Restock and replenish bar inventory and supplies, and stay guest focused and nurture an excellent guest experience. Comply with all food and beverage regulations and requirements.

Recorded and filed patient data and medical records. Acquired insurance authorizations for procedures and tests ordered by the physician. Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Wrote clear and detailed clinical phone messages for physicians. Prepared prescription refill requests on behalf of the physician. Scheduled patient appointments. Completed registration quickly and cordially for all new patients. Monitored shared email in-boxes and ensured inquiries were addressed. Scheduled radiology exams for patients. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Confirmed patient information, collected copays and verified insurance.

Answered multi line phone/patient call bells. Scanned in orders for prescriptions. Data entry. Enteredphysiciansorders. Filed patient information in charts. Created admission packages. Kept patient board updated. Satwith patients who had dementia/ mental issues etc. Assisted with Codes. Made transfer packets. Keptcharts updated.Medical records