Heather Combs Email and Phone Number

 Lead and direct the US Rail driver Recruiting Team and Onboarding Team  Establish, meet, and exceed driver availability metrics by efficiently recruiting and onboarding 7K+ new drivers yearly to slash the Driver needed count to the lowest in company history Streamlined the advertising spend to save the company over $175K yearly Oversee the advertising for 700+ job requisitions through our HRIS platform into Indeed and monitor all sponsorship activity Develop and improve the overall HR operations while leading and expanding the US Rail driver recruiting programs Collaborate with Operational Leadership to enhance communications, develop and refine workflows and create efficiencies in overall HR operations Implemented a new HRIS/Payroll system and trained 600+ US Field offices on the new system Created online workflows to encapsulate all required onboarding documentation and collect electronic consent forms for background checks and MVR processing Maintain compliance for Background checks, MVRs, Drug Screens and Physicals

 Established the strategic direction of the Human Resources team in 5 sites Member of the Senior Leadership team, attend meetings with prospective clients to vote on future business Orchestrated the opening of 3 new sites in 1.5 years including all marketing, set up and staffing for each location Reduced time adjustments required for bi-weekly payroll with a streamlined process yielding a $1.6M/yr savings Recruited, screened, interviewed and hired a comprehensive total of 10,078 phone reps (2013 – 1377 hired; 2014 – 1687 hired; 2015 – 2977 hired; 2016 – 4037 hired) Executed hiring requirements within 99.3% of staffing needs based on Work Force Management models Slashed new hire attrition 31% YOY by integrating behavior-based interviewing into hiring processes and creating an online applicant assessment test Brokered contracts with agencies for temp employees to reduce the cost by $1,152/employee Yielded a $10K+/yr savings with the negotiation of a new contract with a Background Check partner Eliminated 90% of the unemployment hearings by establishing sound documentation on unemployment cases Evaluated HRIS and Applicant Tracking systems and oversaw the selection of a new system Facilitated the six-month implementation of the new HRIS and Applicant tracking system and became a “Super User” Eliminated paper employee files by graduating Onboarding to paperless within 2 months of the implementation of the new HRIS system Catapulted USA800’s social media presence by hosting a Social Media Launch Party in 2014 (In 2015 & 2016 Facebook had been the 2nd most productive recruiting tool behind Indeed) Established onsite employee Food Pantries in each location and initiated a yearly Cookies with Santa event and employee Angel Tree providing gifts for over 75 children of employees each year Organized and chaired the USA800 Cares and Shares committee (a company program that has awarded $89K+ to 327 USA800 employees)

 Maintained account plans for 6 of the top 10 client accounts totaling over $10M in revenue Identified key growth opportunities increasing account revenue by $4M  Compiled and synthesized relevant business data such as financials, performance and headcount forecasts Reviewed and approved billing invoices and expense reports Orchestrated the day-to-day tactical and long-term strategic activities within the business for each client Drafted business plans, budgets and quarterly and semi-annual business reviews