Heather Comer Email & Phone Number

United States

Contracts Administration such as filing of all documents and supporting the Contracts Manager as needed with drafting Amendments. Working with internal teams to finalize and manage Quality Agreements and Statements of Work / Operating Guidelines.

Lavergne, TN

• Manage daily workflow for 16 return specialists to ensure goals are being met on behalf of 120+ manufacturers.
• Review returned goods policies for current and potential clients in order to make suggestions for improvements.
• Create working instructions for new clients, finalize their returns, and ensure they have an understanding of the process before the account is moved to a specialist.
• Support the team as needed and provide returns paperwork requested for audits.
• Run reports to determine sales information, reason codes, customer base, and status of returns.
• Attend business reviews and participate on status calls with clients.

Lavergne, TN

• Created return authorizations on behalf of 70+ manufacturers in our returns operating systems.
• Communicated daily with eight clients and processed credits according to their returned goods policies.

Greater Nashville Area, TN

• Recruited, interviewed, pre-screened applicants, wrote candidate bulletins, and staffed for temporary / full-time assignments.
• Supported an average of 50 requisitions per month and successfully filled 88% of the positions.

Nashville, Tennessee

• Answered multiple phone lines, greeted guests, sorted mail, created mailing labels, and sent out packages.

Nashville, Tennessee

• Worked closely with a team of 30 to implement department policies and procedures.
• Provided support to the President and other key executives in Distribution.
• Coordinated travel arrangements for staff attendance at conventions, business meetings, and music events.
• Scheduled and arranged weekly department meetings with labels, artists, retailers, vendors, and potential clients.
• Successfully planned the bi-annual distribution sales conferences for 20+ labels to present new releases, provide marketing plans, and showcase artist talent.
• Improved vendor relations with the new corporate invoice submission policy by identifying and resolving issues in advance to prevent payment delays.

Nashville, Tennessee

• Initiated calls to collect past due receivables from CBA retail stores, labels, international accounts, and artists with delinquent accounts.
• Created solutions to handle sensitive customer billing concerns and collect past due amounts for 400+ accounts in a timely and efficient manner.
• Exceeded requirements by reducing overdue accounts by 30%.

Nashville, Tennessee

• Worked closely with top Christian retail chain with 320+ stores ensuring product was received and displayed in a timely manner to meet required street dates.

Nashville, Tennessee

• Keyed orders for Hymnals, CD's, DVD's, answered questions and reconciled discrepancies.
• Provided support to 2500+ CBA retail stores, demonstrating strong communication skills in identifying, troubleshooting and resolving problems.

Bachelor Of Science Degree, Recording Industry, Music Business

Minor: Entertainment Technology / Mass Communications

Associate Of Arts, Associate Of Science, Communications

High School Diploma