Responds to chat and emails from lending customers regarding questions and issues on their loan, payment information, online support, payment options and document question. Able to handle all call types such as escrow, payoff, pmi, heloc, construction, consumer, tax, 1098, 1099 and arm loans. Taking incoming calls when necessary.

Assisting clients with applications for welfare benefits, accepting documents needed for case, explaining case status, scheduling appointments and issuing Ebt cards.

•Monitored and average case load of 2-300 Foreclosed properties.•Ordered Evictions, and Property Preservation, handled Post and Store, Occupied evictions and personal property evictions nationwide. Utilized Equator and AMS as well as email and internet.•Generated Cash for Keys offers, monitored Agent offering, and approved and denied counteroffers from Occupants•Successfully coordinated handling of properties between Eviction Attorneys, Foreclosure Attorneys, Vendors, and Agents

•Prepared Subordination packages to be sent out to lenders. •Conducted title research to compile chain of title. •Created title files and prepared supplemental documents.•Used research to create and maintain files, records and reports.

I have sold Avon products often throught the last 10 years.

August 27, 2007-Present- Bankruptcy Department.- My job position includes monitoring loans in Bankruptcy, updating with the courts, communicating with the attorneys, balancing ledgers, monitor payments, filing motions for relief and closing loans out of Bankruptcy.Countrywide Home Loans was purchased by Bank of America and took over my department April 2009. I have been in the Bankruptcy department 2 years August 27,2009

Oct 3, 2005-August 26th- Customer Service- Richardson TexasCustomer Service Representative: inbound call center for Primary Mortgages as well as Home Equity Line of Credit. Answers questions & updating accounts, take payments, researches & follow thru on homeowner issues as well as promote new loans. Requires multi-tasking, computer knowledge as well as continuous training and vast knowledge of Taxes & Insurance. Tasked to V.I.P. team as well as trained for Branch Queue.

Qualex One Hour Photo (subsidiary of Kodak/residing in Target stores)Nov 6, 2004 Aug 16, 2005 ; May 25, 1998–June 5, 2004Carson City & Reno, Nevada McKinney, Allen, Frisco, Plano, Addison & Rockwall, TexasRemote Manager – Responsibilities Include:•Achieving sales objectives by managing lab operators, photo team leads, and their activities. Maintain sale and cash flow records in accordance with established procedures Ensure staff compliance with said procedures. Interpret and enforce applicable company policies and procedures. Ensure growth in area through sales execution.• Assist area personnel with the implementation of marketing and sales plans for each of their locations. Proficient preparation of sales tracking reports utilizing Excel. Increasing annual sales results, consistently surpassing previous year, as well as being cost efficient managing a multiple store budget.• Recruit, hire, train & motivate lab staff within assigned area, Monitor and evaluate staff performance, Recommend promotions, transfers, and disciplinary action, Administer performance improvement plans. •Track payroll as well as prepare schedules. Manage, track, and order supplies and merchandise inventory as needed * Osha certified. Direct workers in preparing merchandise displays and/or lab-level promotions Coordinate sales promotion activities. Resolve customer complaints or inquiries. •Develop and print customer orders according to proper service and quality levels Inspect, count, sort, and package photo orders. Perform minor maintenance and repairs on processing equipment. Knowledgeable in operation and most technical aspects of all Gretag and digital machines (35mm and Aps.) as well as Kodak Picture Maker. Mix and pour photo-finishing chemistry * Regularly work with photo finishing chemicals. Knowledgeable in film types, camera types, and photo finishing processes and services. Travel with a satisfactory driving record.

Computer Generated Solutions (a contract company for FujiFilm)- July 12, 04-Nov. 5, 04 Based out of Edison, New Jersey. Fuji Certified Photolab Trainer. •Traveled long distance on a weekly basis to different locations training Walgreen’s staff on Fuji photo equipment. Equipment includes Frontier 340, Fuji film Processor 363, Aladdin, Pc utililizing excel, email & Internet. Required to maintain expense reports as well as company credit card, evaluations, and attendance list. This was a temporary contract job.

Amerihost Inn June, 1997–March 1998 McKinney & Allen, TexasReceptionist/Secretary – Responsibilities Included: •Accounts receivable, Payroll, Auditor, Store Trainer, File Clerk, Received and assisted customers, Cashier, Prepared employee schedules, phones/fax & Computer knowledge, Osha certified trainer, Bi-weekly inventories and supply ordering, Data entry.

Waitress, Hostess, Cashier, Trainer

member of floor personnel including customer information center & cashier, Answered phones, Stocked merchandise. Seasonal employee

Sybra (Arby’s Restaurant) June, 1990- Nov. 1991 & Nov. 1992- August, 1994 Mckinney & Plano, Texas• Supervised shift, Prepared new hire paperwork, New Hire Trainer, Nightly inventory, Daily bank deposits, Food Preparations, Customer Service.