Heather Copeland Email and Phone Number

Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account statusCollaborate with sales team to identify and grow opportunities within territoryAssist with challenging client requests or issue escalations as needed

Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for studentsManage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environmentAdapt teaching methods to fit the needs of each individual studentSupervise students in and out of the classroom, including in the halls, on the playground and in the cafeteriaProvide in-class and at-home assignments based on the available lesson plan

Administer within MenuNet Interface to build, monitor and complete multiple client campaigns and products, while assisting account management team to resolve client issues. Troubleshoot and problem solve to keep the sites running smoothly at all times. Develop, test, and produce new and current reports for client customization. Collaborate between different departments to ensure successful project transitions and improvements between departments.