Consulting, Support & Training Manager
Gold Coast, Queensland, Australia
• Managed team of 5 software implementation & support personnel and 3 office/clerical staff.• Performed software implementations, onsite customer training and phone/remote support for the Clear Software Integrated Accounting Package including accounts payable, accounts receivable, bank reconciliation, inventory, general ledger, purchase orders, sales orders, payroll, fixed assets and job costing.• Developed relationships with customers, becoming a trusted adviser by assisting them with process improvements and suggested enhancements or additions to their existing software• Worked with small, medium and large businesses across a variety of industries all over Australia.• Collaborated with in-house software developers on new software features, required legislative changes and the identification & correction of software issues.