Heather Corrigan Email & Phone Number

Littlemore

Maidenhead, England, United Kingdom

- Basic First line duties (Log and Resolve Customer Incidents by phone & email)- Perform any required hardware builds to specification- Act as project resource where required- Carry out daily checks- Publish/Modify articles on customer facing web portal- Ensure all helpdesk tool records are kept up to date and are relevant- Ensure customers receive regular incident or problem updates and record in Helpdesk logging tool- Provide desk side support for local customers… Show more - Basic First line duties (Log and Resolve Customer Incidents by phone & email)- Perform any required hardware builds to specification- Act as project resource where required- Carry out daily checks- Publish/Modify articles on customer facing web portal- Ensure all helpdesk tool records are kept up to date and are relevant- Ensure customers receive regular incident or problem updates and record in Helpdesk logging tool- Provide desk side support for local customers on hardware and software- Provide remote support for remote customers on hardware and software- Provide on-site support for Daventry office- Develop and maintain meaningful working relationships with existing customers, new clients and internal support teams.- Responsible for the management of Dealer Appointments, Relocations and Terminations from an IT perspective- Carry out training for new starters on the IT Helpdesk- Carry out training for retailers on processes where applicable- Monitor, Configure and Build NAS Drives- Monitor, Configure and Build Digital Signage PC's Both Interactive and Passive Show less

Oxfordshire, England, United Kingdom

Newbury, England, United Kingdom