Heather Covert Email & Phone Number

Halethorpe, Maryland, United States

Baltimore, Maryland Area

 Supervises and trains new hires in Safety Department, implementing company guidelines to new hires Proactively identify problems and implements effective solutions, increasing efficiency of department  Analyzes and evaluates drivers’ qualifications for employment paying close attention to any inconsistencies in their applications Data Entry

Cicero, Ny

-Excellent customer service-Answer phones-Inventory-Customer transactions

Twentynine Palms, Ca

• Handle customer transactions• Assist Class Commanders in processing entry level students dry cleaning needs• Answer telephones• Tagging customers clothing• Provides A+ Customer Service with an emphasis in assisting military personel with strict needs and time lines

• Set up service appointments for technicians• Read and evaluated service diagnostic and billed customer for appropriate charges• Promoted to sole Internet Coordinator until position dissolved due to business downsizing • Handled customer transactions – $1,000 to $2,000 daily• Coordinated customer calls to over 200 employees• Greeted and directed new and potential customers

Human Resources Management

Associate’S Degree, Office Administration, 3.85

Activities and Societies: I was on the President's List all semesters.-Excel -Word -PowerPoint -Access

Education record

Activities and Societies: Band, Marching Band