Heather Cradlebaugh work email
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Energetic, innovative, and professional Inside Sales, Support and Customer Service Manager with background and experience in manufacturing, distribution, international/domestic sales, support management, coordination, marketing, and customer service delivering world class service and support. Recognized for integrity, strong work ethic and a thorough commitment to professional excellence while working in a fast paced, high volume sales/manufacturing/distribution firm. A dedicated leader with the talent and ability to manage large account volumes without compromising service or quality. Areas of Expertise • Customer Service Management • Staff Recruitment, Training and Development • Sales and Margin, Price List Management • Manufacturing / Distribution Sales • Order Fulfillment / Just in Time Scheduling • Complaint Handling and Resolution• Procurement / Vendor Relations • Consignment Inventory Management • Process Improvement / Solution Selling• Internal Procedure Documentation • Logistics / Order Tracking• Microsoft Office Suite• SAP / Microsoft Dynamics NAV / E-21 / Seradex
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Sr. Customer Support SpecialistGcgDayton, Oh, Us -
Customer Service ManagerPresto LabelsDayton, Oh, Us -
Customer Service ManagerT&T Graphics, Inc. Sep 2020 - PresentMiamisburg, Ohio, United States -
Inside Sales CoordinatorSteiner Eoptics Aug 2019 - May 2020Dayton, Ohio AreaProvide direct support to the VP of Sales as well as being the single point of contact for multiple domestic and international representatives selling an extensive line of optical weapon accessories including aiming lasers, beacons, battle lights, night vision equipment and binoculars. Serve as the liaison between Sales, Marketing, Engineering, Trade Compliance, Materials, Operations, Quality, Shipping and Accounting to ensure seamless order flow from initial entry to customer receipt. Work… Show more Provide direct support to the VP of Sales as well as being the single point of contact for multiple domestic and international representatives selling an extensive line of optical weapon accessories including aiming lasers, beacons, battle lights, night vision equipment and binoculars. Serve as the liaison between Sales, Marketing, Engineering, Trade Compliance, Materials, Operations, Quality, Shipping and Accounting to ensure seamless order flow from initial entry to customer receipt. Work directly with customers to ensure their inquiries are handled with the upmost professionalism and satisfaction within a timely manner. Manage sales reporting to leadership for booked, open sales, forecast and monthly sales goals. Show less -
Support Manager / Account Manager - Material IdGo2 Partners Mar 2018 - Aug 2019West Chester, OhioSpecializing in document management solutions including development and distribution of custom Labels, Tags, and Forms with emphasis on material identification, GHS compliance, brand management, barcoding and harsh environment labeling primarily for mid-size manufacturing clients in the steel, construction and distribution industry.• Provide excellent customer service and sales support.• Instrumental in consistently exceeding sales and gross profit goals with annual sales… Show more Specializing in document management solutions including development and distribution of custom Labels, Tags, and Forms with emphasis on material identification, GHS compliance, brand management, barcoding and harsh environment labeling primarily for mid-size manufacturing clients in the steel, construction and distribution industry.• Provide excellent customer service and sales support.• Instrumental in consistently exceeding sales and gross profit goals with annual sales volume growth from $500,000 to $4 million in Material ID. • Nurture client relationships on a professional and personal level.• Work closely with decision makers and influencers to close new sales opportunities. • Procurement/Vendor relations/Cost negotiations.• Client quoting• Inventory management at multiple warehouse facilities.• Accounts Receivable Collection • Monthly inventory on hand / usage / recommended reorder reporting to key clients.• Manufacturing/Production order tracking.• Recruitment and training of client service representatives for Material ID.• Customer Service / Account Management• Senior Executive Sales Support• Complaint Handling and Resolution• Sales and Margin Analysis / Management• Procurement / Vendor Relations• Cost Reduction Strategies / Negotiation• Order Fulfillment / Just in Time Scheduling• Lean Warehouse Inventory Management/Reporting• Proficient in Manufacturing Standards• Process Improvement• Solution Selling• Consignment Inventory Management• Staff Training, Teambuilding and Development• Internal Procedure Documentation• SAP / Microsoft Dynamics NAV • Microsoft Office Suite / GMAIL• Four51 – E-Commerce Solutions• Time/Task Management Software – Trello• Logistics / Order Tracking Show less -
Support Manager / Material Identification And Labeling GroupPrograde Feb 2010 - Mar 2018West Chester, OhioPrograde was acquired by GO2 Partners in March 2018. -
Executive Sales AssistantAmerican Solutions For Business Jun 1997 - Feb 2010Dayton, Ohio AreaLocal American sales office was acquired by Prograde in February 2010.
Heather Cradlebaugh Skills
Frequently Asked Questions about Heather Cradlebaugh
What company does Heather Cradlebaugh work for?
Heather Cradlebaugh works for Gcg
What is Heather Cradlebaugh's role at the current company?
Heather Cradlebaugh's current role is Sr. Customer Support Specialist.
What is Heather Cradlebaugh's email address?
Heather Cradlebaugh's email address is hc****@****ade.com
What is Heather Cradlebaugh's direct phone number?
Heather Cradlebaugh's direct phone number is +151375*****
What are some of Heather Cradlebaugh's interests?
Heather Cradlebaugh has interest in Family, Ohio Valley Karting Association, Camping, Kart Racing, Friends.
What skills is Heather Cradlebaugh known for?
Heather Cradlebaugh has skills like Labels, Sales, Account Management, Fulfillment Services, Print On Demand, Customer Service, Microsoft Office, Manufacturing, Marketing, Inventory Management, Order Processing, Thermal Transfer.
Who are Heather Cradlebaugh's colleagues?
Heather Cradlebaugh's colleagues are Mitchell Garrett, Amanda Copeland, Jaclynn Salinas, Paul B. Pizzimenti, Taylor Robins, Scott Seaman, Malena(Moe) Mao.
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