Heather Crim (She/Her/Hers) Email and Phone Number

Business ManagerResponsible for providing a range of administrative and new business support for a small consulting firm specializing in strategic planning and leadership trainingLeads efforts to build and maintain a pipeline of clients by leveraging current contacts and fostering new relationshipsConducts new business “discovery calls,” drafts and negotiates new business proposalsManages calendar of current and future projects/initiativesTracks cashflow and maintains documentation for quotes and invoicesProvides customer support across multiple product linesYouth Philanthropy InitiativeCoordinatorProvides a wide range of administrative and logistical support to the Youth Philanthropy Initiative (YPI) program, which facilitates leadership training and philanthropic education for high school students in the Tulsa area Supports regular event planning and execution, including by overseeing catering, event set-up, and other logistical tasksLeads recruitment for new student cohorts on an annual basis, involving active outreach and relationship-building with local high schools and student groups

Manages self-owned business that seeks to help people find relaxation and pain relief through therapeutic massage techniquesOversees all aspects of the business including marketing, scheduling, invoicing and bookkeepingVolunteers services at school and community events

Developed and managed processes for all departments.Responsible for identifying and implementing software solutions to support all departments.Managed all sales process.Developed and maintained a process that ensured a seamless customer experience.

in and motivate associates to improve selling and service performance through on-boarding and ongoing sales, customer service and product knowledge skill building activities.• Set the pace on the sales floor and facilitate the building of loyal customer relationships.• Played an integral part in the store opening through the recruitment and hiring.• Utilize creative problem solving skills to provide complete solutions to customers.• Foster an environment where both the associates and customers are treated fairly and with respect.• Responsible for training new associates on all systems and processes

• Responsible for guest satisfaction concerning product, quality, and overall experience in the store.• Supervised a team of 40+ team members including regular coaching conversations around guest interaction and productivity.• Assisted in training of new cashiers and guest service associates• Revamped Kids Club program and helped to pilot new Story Time program to increase afternoon sales

• Maintained all day to day operations of running the store including opening, closing, cash handling, customer satisfaction, visuals, etc.• Charged with training all new associates on operations and product knowledge. Led trainings of new program roll outs.• In addition to training and supporting the sales team, personally sold $850,000 in FY2013

• Managed account portfolio totaling over $80,000 annually.• Developed and implemented creative marketing strategies.• Generated new business development through research and cold calling.

District Sales Manager• Closed the 2005 Muskogee directory with 10% growth• Created an environment for continual improvement and growth of the sales team• Assisted in integrating and implementing new policies and procedures after Yellow Book acquisition.Initial Sales Trainer• Taught two-week training course to new employees• Administered tests and tutored struggling traineesAccount Executive• Increased revenue dollars in Muskogee from $40,000 to $105,000.• Increased revenue dollars in Tulsa from $200,000 to $375,000.