Heather Croft Email & Phone Number

Montreal, Quebec, Canada

Acting as Executive Assistant to the CEO, including: • Arranging travel and applying for travel Visas.• Processing expenses, including collecting, scanning, and uploading invoices and receipts and filling out expense reports.• Booking meetings and managing schedules.• Researching and implementing French courses and coordinating classes with instructor.• Other tasks as required.Providing administrative support to management and employees, such as:• Reception… Show more Acting as Executive Assistant to the CEO, including: • Arranging travel and applying for travel Visas.• Processing expenses, including collecting, scanning, and uploading invoices and receipts and filling out expense reports.• Booking meetings and managing schedules.• Researching and implementing French courses and coordinating classes with instructor.• Other tasks as required.Providing administrative support to management and employees, such as:• Reception duties, including greeting guests, answering phones and emails, and accepting deliveries. • Sending inter-office communications in English and French. • Ordering office supplies and stocking kitchen.• Maintaining a pleasant work environment by tidying reception area, boardrooms, and kitchen, loading and unloading dishwasher, and organizing storage and supply rooms. • Liaising with building management regarding parking and access cards, maintenance, heating, deliveries, etc. • Organizing monthly sample sale for employees.• Coordinating food orders and prepping boardroom for meetings.Performing shipping and receiving duties:• Managing outgoing shipments, including local courier, Canada Post, FedEx, and UPS. • Packing and shipping samples to clients in USA, Canada, and China. • Receiving, unpacking, and distributing boxes of samples from factory in China.Other duties as required, including:• Assisting HR Specialist by activating and keeping track of access cards and parking passes, maintaining an employee database, and updating office seating plan. • Researching and implementing new web-based travel agency service in order to simplify business travel and consolidate related expenses, and acting as travel manager. • Planning office events, including monthly employee breakfasts, product launches, teambuilding activities, summer barbecue, and annual holiday parties. Show less

Lasalle, Quebec, Canada

• Assisted in the recruitment and onboarding of factory employees.• Processed new employee information on HRWize (human resources management system).• Created and activated ID badges, scanned new factory employees into facial recognition system, assigned lockers, and introduced employees to their managers.• Used SharePoint and MailChimp to send internal communications to office and factory employees.• Performed Reception duties including greeting clients, processing deliveries… Show more • Assisted in the recruitment and onboarding of factory employees.• Processed new employee information on HRWize (human resources management system).• Created and activated ID badges, scanned new factory employees into facial recognition system, assigned lockers, and introduced employees to their managers.• Used SharePoint and MailChimp to send internal communications to office and factory employees.• Performed Reception duties including greeting clients, processing deliveries, ordering supplies, answering phones and emails, and other tasks as needed. Show less

Montreal, Quebec, Canada

Dawson Bookstore Cashier September 2020Quality Assurance & Planning Office November 2019Payroll Department October 2019Auxiliary Services April-September 2019Student Services March 2019

Montreal, Quebec, Canada

• Assisting with planning of 2020 Active Learning conference;• Providing administrative support to Project Coordinator and staff;• Preparing bank deposits, requisitioning cheques, placing supply orders, and managing a budget; • Creating critical path system for conference planning;• Maintaining filing systems, databases, records, and archives;• Handling classified information with discretion and confidentiality;• Providing administrative support for co-workers, including… Show more • Assisting with planning of 2020 Active Learning conference;• Providing administrative support to Project Coordinator and staff;• Preparing bank deposits, requisitioning cheques, placing supply orders, and managing a budget; • Creating critical path system for conference planning;• Maintaining filing systems, databases, records, and archives;• Handling classified information with discretion and confidentiality;• Providing administrative support for co-workers, including schedule management. Show less

Ottawa, Ontario, Canada

• Researched and wrote content for Healthy Canadians Facebook and Twitter feeds;• Chose images for posts and prepared briefs for Creative Services team;• Scheduled weekly social media posts in Hootsuite; • Performed quality assurance checks (proofreading posts, testing links, etc.);• Moderated Facebook comments in English and French;• Created LinkedIn content for Health Canada and Public Health Agency of Canada;• Wrote product recall notices and sent them for… Show more • Researched and wrote content for Healthy Canadians Facebook and Twitter feeds;• Chose images for posts and prepared briefs for Creative Services team;• Scheduled weekly social media posts in Hootsuite; • Performed quality assurance checks (proofreading posts, testing links, etc.);• Moderated Facebook comments in English and French;• Created LinkedIn content for Health Canada and Public Health Agency of Canada;• Wrote product recall notices and sent them for approval;• Prepared monthly creative documents and weekly posting schedules. Show less

Ottawa, Ontario, Canada

• Conducted a review of all content and assets on company’s website (fcm.ca) to prepare for deployment of new website and Content Management System;• Collaborated with departments to determine which documents should be moved to the new CMS and which should be archived in Digital Asset Management;• Fixed broken links, found metadata, and ensured everything was compatible with the new CMS.

Ottawa, Ontario, Canada

• Coordinating OST's presence on Twitter, Facebook, and other social media;• Monitoring social media statistics;• Writing promotional copy for the website and print materials;• Liaising with the media to promote shows and events;• Sending out email about upcoming events to members;• Creating a strategy to attract new members.

Ottawa, Ontario, Canada

• Successfully organizing and executing a volunteer recruitment plan with no prior experience and recruiting 380 volunteers in two months;• Interviewing and hiring competent volunteer leaders and delegating responsibilities;• Predicting volunteer staffing needs, creating jobs, and developing schedules;• Adapting to last-minute changes in festival plans and ensuring there were enough volunteers to cover all tasks;• Helping to manage the Festival’s social media… Show more • Successfully organizing and executing a volunteer recruitment plan with no prior experience and recruiting 380 volunteers in two months;• Interviewing and hiring competent volunteer leaders and delegating responsibilities;• Predicting volunteer staffing needs, creating jobs, and developing schedules;• Adapting to last-minute changes in festival plans and ensuring there were enough volunteers to cover all tasks;• Helping to manage the Festival’s social media presence;• Ensuring that guests, VIPs, vendors, and staff had volunteer support at all times. Show less

Quebec City, Quebec, Canada

• Providing administrative support for the FORT Employment Assistance Program’s team of career counsellors;• Greeting clients in both official languages and providing them with the services and information needed to integrate into the workforce;• Helping clients write and edit cover letters and résumés, conduct research on the job market, and apply for jobs;• Translating résumés and cover letters from French to English, as well as editing and formatting them;• Transitioning the… Show more • Providing administrative support for the FORT Employment Assistance Program’s team of career counsellors;• Greeting clients in both official languages and providing them with the services and information needed to integrate into the workforce;• Helping clients write and edit cover letters and résumés, conduct research on the job market, and apply for jobs;• Translating résumés and cover letters from French to English, as well as editing and formatting them;• Transitioning the physical job board to an online board on Facebook to give clients better access to job offers;• Keeping up-to-date on the Family Centre’s many programs, services, and activities in order to ensure that military clients had all the tools needed to manage their unique lifestyles;• Assisting at Family Centre events, such as Family Fest and the fundraising gala;• Supporting Anglophones new to Quebec City in their efforts to adjust to living in a Francophone environment, including helping them learn French, look for work, find services, and connect with English-speaking community services;• Translating all of the Family Centre’s documents from French to English, including promotional materials, presentations, annual reports, letters, welcome kits, and intervention tools;• Working closely with Quebec City’s English-speaking community groups to ensure the most effective delivery of services to the community;• Collaborating with community groups on activities for both Anglophones and Francophones;• Managing the Family Centre’s satellite office in Sainte-Foy, including renting out the community room, preparing contracts, accepting payments and providing receipts, helping with events, writing fire reports, and arranging for maintenance and repairs of the building. Show less

Quebec City, Quebec, Canada

• Assisting Project Coordinator in planning workshops and events to promote literacy;• Designing all publicity, including press releases, invitations, event posters, and flyers;• Coordinating participation of community groups and liaising with media outlets;• Organizing activities;• Maintaining and updating QCRC website and Facebook account;• Performing day-to-day administrative operations.

Quebec City, Quebec, Canada

• Organizing book signings and author appearances in-store and at events such as Salon International du Livre;• Working with the Literary and Historical Society during their Writers’ Series events;• Designing window displays;• Planning store’s launch party for Harry Potter and the Deathly Hallows, July 20th, 2007, including designing all publicity, including press releases, invitations, and event program; organizing activities, staff costumes, and decorations; liaising with media… Show more • Organizing book signings and author appearances in-store and at events such as Salon International du Livre;• Working with the Literary and Historical Society during their Writers’ Series events;• Designing window displays;• Planning store’s launch party for Harry Potter and the Deathly Hallows, July 20th, 2007, including designing all publicity, including press releases, invitations, and event program; organizing activities, staff costumes, and decorations; liaising with media outlets, coordinating participation of community groups, vendors, and sponsors, and arranging live entertainment; and making sure all 1,500 guests had a magical time. Show less

Aec Office Administration, Office Management And Supervision

Written French For Workplace Communication

Bachelor’S Degree, Broadcast Journalism

Activities and Societies: Reporter at The Concordian (Newspaper), Performer on CUTV (TV station)

Dec, Creative Arts

Activities and Societies: Reporter and Copy Editor at Bandersnatch (Newspaper), Newsreader on CSKY (Radio Station), Gamers Club