Heather Cunningham Email & Phone Number

Palm Beach Gardens, Fl, Us

I was promoted to establish and implement a growth-focused strategy to drive revenue. I currently lead a team of 14. I’m responsible for 476 store locations. I guide and support franchisees to grow sales, enhance operations, and increase wholesale tire units while expanding the brand’s reach and impact. I onboard, coach, and develop leaders' talent. I clearly define business plans for future growth. I promote cross-functional relationship building to share best practices across the enterprise. I continue to turn around underperforming areas and expand existing, successful markets and leaders with an unwavering focus on the customer.Highlights of my accomplishments include:• First female employee in company brand history promoted to Division-level leadership.• Guided stores to average over $1M in annual revenue, well over the industry average of $750k per year. • Opened 7 new locations despite the challenges during the COVID19 global pandemic. • Grew customer count 8% over 1M customers within the East division. • Increased tire sales by 13.8% and total sales by 23.7% resulting in $328M in 1 year and achieved the highest producing division in the company 2019 – 2021.

Palm Beach Gardens, Fl, Us

I joined TBC to lead a team of 25 indirect reports/franchisees spanning 42 locations. Here, I ensured franchisees were profitable, meeting brand standards, following Midas programs, and growing customer count, tire sales, and total sales without losing locations.Highlights of my accomplishments include:• Awarded Sales Manager of the Year in 2018, the only female employee named the region sales manager in company history. • Won the 2018 and 2019 Fast Start incentive program as 1 of 10/200 employees. • Grew all stores under purview YOY, and never lost a location despite peers losing several stores. • Led the opening of 5 new store locations, substantially expanding footprint. • Awarded Region Sales Manager of the Month 4x.

Nashville, Tennessee, Us

I was recruited to revamp the performance of one of the lowest districts in the organization. I achieved a complete transformation of the organization, driving revenue from $10M to $23M in just 2 years. I led a team of 100 direct reports across 11 stores. I refined my automotive industry sales skills.Highlights of my accomplishments include:• Transformed a region ranked 211/213 to one of the (9th overall) highest ranked districts in the company. • Fostered employee development through coaching, mentoring, and knowledge sharing. Focused on customer satisfaction.• Developed a peer mentoring program that was adopted and replicated across the entire retail operations group.• Increased sales by leveraging metrics: customer count, tire sales, and total sales. Drove profits by aggressively managing P&L.

Philadelphia, Pa, Us

I expanded my leadership role to build a department from the ground up. I developed strategy and managed the P&L. I scaled the team from 2 employees to 25 sales professionals and 50 independent contractors. I managed all retail, big box retail, authorized dealers, and events teams.Highlights of my accomplishments include:• Built out the authorized dealer program as an additional revenue stream, decreased acquisition expense from $100 per business unit to $30 per unit, and decreased time spent reaching out to customers. • Exceeded budgeted sales goals consecutively throughout tenure and was recognized multiple times for sales success on the corporate, division, and regional levels.

Philadelphia, Pa, Us

I was promoted to turn around an underperforming region, earning the Come Back Region of the Year Award in 2008 and recognized as a Top 5 region in the US. I developed and implemented an authorized dealer program. I was the recipient of the Sales Performance Award in 2009.

Philadelphia, Pa, Us

I joined Comcast in 2008 and immediately began achieving dynamic sales success. I planned territory assignments and events. I designed a standardized training procedure for retail partners. I forged strong relationships with retail management. I was recognized for my leadership expertise and promoted within 1 year of tenure. I increased territory sales by over 200%.

Marketing Management, General Studies, Marketing, Business

Bs, Business