As a Customer Service Duty Manager at Swissport, I lead a team of over 50 staff members who provide high-quality service to passengers and airlines at Melbourne Airport. I have been working in the travel industry for over 30 years, and I hold a certificate in travel and tourism from William Angliss Institute.My core competencies include customer satisfaction, business travel, account management, team supervision, and problem-solving. I am passionate about delivering excellent customer experiences and fostering positive relationships with clients and stakeholders. I am also committed to enhancing the performance and efficiency of my team and the company. I enjoy working in a dynamic and challenging environment, where I can apply my skills and knowledge to create value and impact.