Heather D. Webster Email & Phone Number

Remote

• Contact clients as needed for time sensitive situations • Responsible for all check by phone payments after a settlement has been completed • Report analysis for reconciliation of cleared payments • Assist Legal Negotiation Specialists with communication • Point of contact for internal guidance and departmental challenges and disputes• Reporting and data analysis as assigned

San Francisco Bay Area

• Increased sales and achieve targeted sales growth at Ulta Beauty, Sephora, and Dillard’s • Delivered sales objectives while staying within budgetary parameters• Established and maintained strong and effective working relationships with store management, Stila staff and retail partners• Planned and executed successful in-store events while increasing sales and supporting marketing objectives• Educated, trained, and developed artistry team and sales staff • Increased ROI… Show more • Increased sales and achieve targeted sales growth at Ulta Beauty, Sephora, and Dillard’s • Delivered sales objectives while staying within budgetary parameters• Established and maintained strong and effective working relationships with store management, Stila staff and retail partners• Planned and executed successful in-store events while increasing sales and supporting marketing objectives• Educated, trained, and developed artistry team and sales staff • Increased ROI thorough training programs, product knowledge, make-up artistry, and selling techniques• Provided ongoing coaching to sales staff and artists to ensure consistent standards and practices• Financially responsible of accounts, demonstration, and budgets +104% to LY sales numbers • Established highest territory volume company wide Show less

Nca

• Serviced five prestige regional accounts to achieve sales plans and core product penetration• Exceeded expectations of sales and EDI goals• Responsible for recruitment, interviewing candidates, new hire onboarding and training• Planned and coordinated events to ensure that timelines, presell, and appointment goals were met• Ensured counter standards were upheld• Reported daily overview and business analysis to Regional Director• Conducted weekly development… Show more • Serviced five prestige regional accounts to achieve sales plans and core product penetration• Exceeded expectations of sales and EDI goals• Responsible for recruitment, interviewing candidates, new hire onboarding and training• Planned and coordinated events to ensure that timelines, presell, and appointment goals were met• Ensured counter standards were upheld• Reported daily overview and business analysis to Regional Director• Conducted weekly development calls• Acted as Interim Account Executive • Traveled within and outside of the region as needed for events and trainings• Speaker and demonstrator at Trend Shows and multiple Master Classes Show less

Nordstrom Walnut Creek, Ca

• Performed hands on cosmetic and skincare consultations • Utilized La Prairie "Diamond Service" and product knowledge to increase sales • Increased brand awareness by communicating with Personal Stylists and Beauty Stylist • Personalized client services via luxury facials in private spa room • Customer outreach, brand sampling and customer satisfaction

Walnut Creek & Corte Madera

• Responsible for onboarding, and coaching a team of 80+ employees • Assisted the department manager in achieving departmental goals and executing business plans• Ensured sales staff delivered outstanding customer service by regular training and leading by example• Worked with Department Manager to ensure merchandising and presentation standards were met• Responsible for accurate inventory management and achieve shrinkage goals• Maintained and cultivated cohesive… Show more • Responsible for onboarding, and coaching a team of 80+ employees • Assisted the department manager in achieving departmental goals and executing business plans• Ensured sales staff delivered outstanding customer service by regular training and leading by example• Worked with Department Manager to ensure merchandising and presentation standards were met• Responsible for accurate inventory management and achieve shrinkage goals• Maintained and cultivated cohesive relationships with multiple cosmetic and fragrance vendors Show less

Nordstrom

Consistently reached and surpassed event sales goalsHand selected (out of hundreds of stores and employees) to attend a breakfast with CEO Sharon Collier102% show rate for "homegrown" pre-pay Master Class June 2010 (sales volume for class exceeded $7,500)Successfully booked a Winter Facial Event which lead to an increase of 133% over goalReached record volume for counterReceived “Counter of the Season” Award Spring 2011

Fairfield, Ca

Elevated daily business and managed all aspects of daily businessDemonstrated leadership skills and product knowledge to motivate teamIncreased productivity, planned, set, and achieved goalsUsed organizational skills to have successful events and growth in businessBuilt customer relationships and exceeded gift with purchase pre-selling expectations

Northern California

Demonstrated hands on cosmetic and skincare consultations to promote company and increase salesSpecialized in Laura Mercier technique and product knowledgeDemonstrated flexibility by showing willingness to travel Worked many events including P.A. with Laura Mercier

Macy'S Fairfield

Demonstrated leadership skills and product knowledge to motivate teamIncreased productivity, planned, set, and achieved goalsUsed organizational skills to have successful events and growth in businessBuilt customer relationships and exceeded gift with purchase pre-selling expectations

Northern California Region

Consistently demonstrated the ability to identify and resolve customer inquiresFocused on customer safety while effectively scheduling service requestsOffered best rates, programs, and services to benefit customersFacilitated up-training sessions to improve system operating knowledge for co-workers

Leader and trainer for multiple employeesReceived superior service evaluationsHonorable discharge for service

Esthetician And Microdermabrasion Certificate Of Completion 2005

Activities and Societies: 1st Place Award for Deloux Cosmetology 2005 Business Quest

Fashion Design And Merchandising