Heather Dafferner Email & Phone Number

United States

Jackson, Mississippi Area

Clinton,Mississippi

Account Supervisor Customer service agent Registration Back office work Call center environment Multiple phone lines Able to handle high call volume Trainer for incoming associates -including one on one training Created informational training Outlook projections IT experience with MS Dor website Tap Additional: Communicates by telephone, letter, and in person with taxpayers, accountants, attorneys, and federal, state, and local agencies on tax matters to provide assistance to them as well as to district field auditors and supervisors. Reviews and processes tax returns, tax records, applications, and/or other forms from departments of revenue. Performs necessary bookkeeping, posting, and transferring of funds. Makes changes to accounts as necessary to the taxpayer’s needs and in compliance with state and federal laws. Stays in compliance with State and Federal laws of all Dept of Revenue accounts such as Corporate, Individual Income etc..

Jackson, Mississippi Area

· Back office work · Saksfirst customer service rep Assisting VIP customers and Executive accounts Multiple phone lines Able to handle high call volume · McRae’s customer service and sales rep · Saks.com sales representative Saks Account Supervisor Call center environment Multiple phone lines Able to handle high call volume Handling of high priority classed accounts Created games for the training of these classes Trainer. Also am able to read and interpret an individuals credit file with FDIC prodicals. Can determine debt to income ratios.

Jackson, Mississippi Area

sales associate, runway experience for kids, designing walls and tables for displays, register

Jackson, Mississippi Area

Installed computers, ran errands, inventory

Jackson, Mississippi Area

· Back office work · Saksfirst customer service rep Assisting VIP customers and Executive accounts Multiple phone lines Able to handle high call volume · McRae’s customer service and sales rep · Saks.com sales representative Saks Account Supervisor Call center environment Multiple phone lines Able to handle high call volume Handling of high priority classed accounts Created games for the training of these classes Trainer

Associate'S Degree, General Studies

High School Diploma

Activities and Societies: annual staff

History And Psychology, Senior