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Heather Davis Email & Phone Number

VP, Professional Services & Customer Support | Healthcare SaaS | Digital Transformation | AI | Operations | Increased revenue 65% | Reduced time-to-market 63% | Led global teams in EU, NA, and AS at Ibex Medical Analytics
Location: Portsmouth, New Hampshire, United States 12 work roles 2 schools
1 work email found @ibex-ai.com 3 phones found area 603 and 781 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Current company
Ibex Medical Analytics
Role
VP, Professional Services & Customer Support | Healthcare SaaS | Digital Transformation | AI | Operations | Increased revenue 65% | Reduced time-to-market 63% | Led global teams in EU, NA, and AS
Location
Portsmouth, New Hampshire, United States
Company size
103 employees

Who is Heather Davis? Overview

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Quick answer

Heather Davis is listed as VP, Professional Services & Customer Support | Healthcare SaaS | Digital Transformation | AI | Operations | Increased revenue 65% | Reduced time-to-market 63% | Led global teams in EU, NA, and AS at Ibex Medical Analytics, a company with 103 employees, based in Portsmouth, New Hampshire, United States. AeroLeads shows a work email signal at ibex-ai.com, phone signal with area code 603, 781, and a matched LinkedIn profile for Heather Davis.

Heather Davis previously worked as Caregiver at Caregiver and Vice President, Professional Services and Support at Proscia. Heather Davis holds Associate’S Degree, Management from Indiana Institute Of Technology.

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{first}.{last}@ibex-ai.com
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Profile bio

About Heather Davis

Consistently driving value and delivering customer-first profitability—with passion. Producing exceptional results across every performance measure. Coalescing mission and vision while empowering teams to go to extraordinary lengths to exceed customer expectations. These are just some of the driving factors contributing to my success throughout my career as a VP and Global Professional Services and Customer Support leaderI believe in putting the customer & patient first. This philosophy was born out of the 10+ years I spent in ORs, ERs, and ICUs watching products work or fail. It was my job to jump in and finding innovative solutions to make things work, all the while remaining calm. I’m an exceptional leader with deep expertise that establishes and nurtures world-class teams, adept at deploying, integrating, and supporting software solutions. My strategic vision in hiring the best talent, coupled with an innate ability to teach and motivate, has led to the creation of a highly effective and collaborative team. The structures and systems I have implemented reflect upon my understanding of operational excellence and commitment to drive success across my team and the entire organization.~Career Highlights~• At Proscia I came in and built a “whole organization” from structure redesign, operational solutions, and a full suite of SaaS product offerings. I increased revenue 65% and GARR of $6.7M. Under my leadership churn was reduced 50% in two years. • As VP of Customer Support Services at Picis, I drove $24M P&L across a global team, worked with R&D to reevaluate the engineering priorities, and I was the escalation leader point of contact for 600+ global customers 24/7. • I reduced project backlog 25%, reduced implementation 35% and managed $7M in revenue as VP of Professional Services. Beyond my many achievements, I bring empathy, integrity, and an unwavering dedication to customers, patients, and my teams fostering an inclusive and positive environment. If your company is looking for a leader who is dedicated to enhancing customer success, project management, and business growth, let’s connect!Key Competencies: Customer Relationship Management | Global Customer Support | Revenue Growth Program Strategy & Execution | C-Suite Advisory & Consulting | Market Analysis & Penetration | Turnaround Strategy

Listed skills include Product Management, Integration, Software Documentation, Quality Assurance, and 40 others.

Current workplace

Heather Davis's current company

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Ibex Medical Analytics
Ibex Medical Analytics
VP, Professional Services & Customer Support | Healthcare SaaS | Digital Transformation | AI | Operations | Increased revenue 65% | Reduced time-to-market 63% | Led global teams in EU, NA, and AS
Portsmouth, NH, US
Website
ibex-ai.com
Employees
103
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Company profile
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12 roles

Heather Davis work experience

A career timeline built from the work history available for this profile.

Caregiver

Caregiver
Feb 2024 - Aug 2024

Vice President, Professional Services And Support

Proscia

Philadelphia, Pennsylvania, US

I led a comprehensive organizational strategy focused on growth and structural redesign, implementing operational solutions to enhance customer value and expand product offerings. This included launching new business verticals and establishing the Professional Services and Support Operations Department, resulting in a 65% revenue increase and fivefold.

May 2021 - Jan 2024

Vice President, Support Services At Pics

Picis

Peabody, Massachusetts, US

I provided comprehensive support for a suite of product offerings focused on clinical, financial, and operational outcomes in critical hospital areas such as operating rooms (ORs), post-anesthesia care units (PACUs), and intensive care units (ICUs), with a strong emphasis on enhancing patient safety and experience. In this capacity, I managed the.

Jan 2021 - May 2021

Vice President, Professional Services, Professional Services

Picis

Peabody, Massachusetts, US

I maintained the highest levels of client satisfaction, revenue, and profitability by standardizing department processes and procedures, as well as developing comprehensive project plans for each team that provided immediate visibility into deliverables. I was accountable for managing $7M in revenues, reducing project backlog by 25%, and leading a team of.

Sep 2019 - Jan 2021

Senior Manager Of Product Management, Computer Assisted Physician Documentation (Capd) Applications

Nuance Communications

Burlington, MA, US

I led the full suite of CAPD products, providing strategic direction to five departments to deliver innovative global solutions. My role involved managing new market expansions, ensuring documentation excellence, and incorporating clinical guidance through AI. I was responsible for defining the product vision, strategy, and roadmaps while aligning with.

Mar 2019 - Sep 2019

Director Product Strategy

Picis

Peabody, Massachusetts, US

I directed three departmental teams to deliver global solutions that enabled rapid and sustained clinical, financial, and operational results in acute care hospital areas. This role involved managing global partnerships and ensuring compliance with domestic and international regulatory standards for medical devices, including requirements for Meaningful.

Apr 2017 - Mar 2019

Director Initiative Champion

Picis

Peabody, Massachusetts, US

I was recognized for bringing a million-dollar investment-winning idea to life by leading organic initiatives focused on medical device product and design support innovation. These initiatives spanned across revenue recognition, product management, project management, sales, and support, all executed with the collaboration of both international and.

Sep 2016 - Apr 2017

Director Professional Services

Picis

Peabody, Massachusetts, US

I oversaw Clinical Process Consultants, Technical Project Leads, Training, and Technical Deployment teams, playing a critical role in driving organizational success. Through the introduction of new offerings, I achieved a 200% increase in revenue, increased utilization from 25% to 85%, and reduced impregnation time by 20%. My role required close.

Jun 2015 - Sep 2016

Director, Technical Project Leads

Picis

Peabody, Massachusetts, US

  • Reported to VP of Professional services to lead technical implementations across code lines: ED Pulsecheck, OR Manager, Anesthesia Manager, PACU Manager, Critical Care Manager, government and commercial clients..
  • Managed team of 12 Technical leads
  • Responsible for overall planning, execution, and success of complex technical projects fundamental to Picis success
  • Forecasted revenue for the Technical Project teams for current and upcoming implementations
  • Assisted implementations for Picis High Profile accounts
  • Worked with Development, Product Management and Quality Assurance on Picis CareSuite products
Jul 2011 - Jun 2015

Manager, Technical Project Leads

Picis

Peabody, Massachusetts, US

  • Provided Leadership for the team of Technical Project Leads during implementations and upgrades
  • Responsible for the overall planning, execution, and success of complex technicalprojects that are fundamental to Picis success.
  • Forecasted revenue for the Technical Project team for current and upcoming implementations.
  • Assisted in implementations for Picis high profile accounts
  • Managed multiple project plans, project teams and deliverables simultaneously
  • Worked with Development, Product Management and Quality Assurance on Picis suit of products.
Aug 2007 - Jul 2011

Technical Project Lead

Picis

Peabody, Massachusetts, US

  • Assisted Project Manager with the technical side of the project plans, communicates progress reports, ”After Action” reports, end-of-project reports and follow-on action recommendations
  • Managed the overall progress, use of internal resources and initiates corrective action where necessary for the technical side of the project
  • Managed technical risks, including development of contingency plans, and ensures appropriate mitigation is in place
  • Reported to the Technical Project Management Manager as appropriate, reports exceptions and seeks direction as required
  • On site for the key project milestones (Kick Off, Testing and Activation)
  • First level of technical support while on site. Works with Technical Support teams at Picis when necessary
Sep 2005 - Aug 2007
Team & coworkers

Colleagues at Ibex Medical Analytics

Other employees you can reach at ibex-ai.com. View company contacts for 103 employees →

SA Shahar Aizenbud Sagal Shahar Aizenbud Sagal Colleague at Ibex Medical AnalyticsGivatayim, Tel Aviv District, Israel, Israel View → SD Sanja Despotovic Sanja Despotovic Colleague at Ibex Medical AnalyticsSerbia, Serbia View → IM Idan Michal Idan Michal Colleague at Ibex Medical AnalyticsIsrael, Israel View → SS Shlomit Shemesh Shlomit Shemesh Colleague at Ibex Medical AnalyticsIsrael, Israel View → MS Maya Sarid Maya Sarid Colleague at Ibex Medical AnalyticsGivatayim, Tel Aviv District, Israel, Israel View → ES Elad Schitrit Elad Schitrit Colleague at Ibex Medical AnalyticsRamat Gan, Tel Aviv District, Israel, Israel View → LL Lavi Landman Lavi Landman Colleague at Ibex Medical AnalyticsYavne, Center District, Israel, Israel View → CS Cees Smit Cees Smit Colleague at Ibex Medical AnalyticsAlkmaar, North Holland, Netherlands, Netherlands View → SH Shlomtzion Hazan Shlomtzion Hazan Colleague at Ibex Medical AnalyticsNew Haven, Connecticut, United States, United States View → MB Michal Berkovitz (Galperin) Michal Berkovitz (Galperin) Colleague at Ibex Medical AnalyticsIsrael, Israel View →
2 education records

Heather Davis education

Associate’S Degree, Management

Indiana Institute Of Technology

Bachelor’S Degree, Computer Engineering

Indiana Institute Of Technology
FAQ

Frequently asked questions about Heather Davis

Quick answers generated from the profile data available on this page.

What company does Heather Davis work for?

Heather Davis works for Ibex Medical Analytics.

What is Heather Davis's role at Ibex Medical Analytics?

Heather Davis is listed as VP, Professional Services & Customer Support | Healthcare SaaS | Digital Transformation | AI | Operations | Increased revenue 65% | Reduced time-to-market 63% | Led global teams in EU, NA, and AS at Ibex Medical Analytics.

What is Heather Davis's email address?

AeroLeads has found 1 work email signal at @ibex-ai.com for Heather Davis at Ibex Medical Analytics.

What is Heather Davis's phone number?

AeroLeads has found 3 phone signal(s) with area code 603, 781 for Heather Davis at Ibex Medical Analytics.

Where is Heather Davis based?

Heather Davis is based in Portsmouth, New Hampshire, United States while working with Ibex Medical Analytics.

What companies has Heather Davis worked for?

Heather Davis has worked for Ibex Medical Analytics, Caregiver, Proscia, Picis, and Nuance Communications.

Who are Heather Davis's colleagues at Ibex Medical Analytics?

Heather Davis's colleagues at Ibex Medical Analytics include Shahar Aizenbud Sagal, Sanja Despotovic, Idan Michal, Shlomit Shemesh, and Maya Sarid.

How can I contact Heather Davis?

You can use AeroLeads to view verified contact signals for Heather Davis at Ibex Medical Analytics, including work email, phone, and LinkedIn data when available.

What schools did Heather Davis attend?

Heather Davis holds Associate’S Degree, Management from Indiana Institute Of Technology.

What skills is Heather Davis known for?

Heather Davis is listed with skills including Product Management, Integration, Software Documentation, Quality Assurance, Project Management, Hl7, Visio, and Software Project Management.

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