Heather Davis Email & Phone Number

Sydney, Australia

Sydney, Australia

• Lead and develop a high performing Libraries Network team through a period of extensive change including new service model and new buildings• Lead the delivery of frontline services and excellent service to the community in a way that supports the City’s vision• Drive a culture that is committed to a library future that enables local identity, connectivity, inspiration and aspiration and is a highly valued welcoming space for all

•Lead a high functioning project team to prepare Waverley Council for amalgamation•Establish and maintain a working relationship with representatives from Woollahra and Randwick Councils•Manage the development of transition project plans through analysis of operations, plans, policies and systems•Manage the development and implementation of Council wide amalgamation communications plan•Establish, resource and oversee working groups to foster cross-council… Show more •Lead a high functioning project team to prepare Waverley Council for amalgamation•Establish and maintain a working relationship with representatives from Woollahra and Randwick Councils•Manage the development of transition project plans through analysis of operations, plans, policies and systems•Manage the development and implementation of Council wide amalgamation communications plan•Establish, resource and oversee working groups to foster cross-council collaboration•Develop and implement a reporting mechanism for the provision of regular and timely advice to the General Manager and Council on the Transition Project Show less

Bondi Junction

• Establish the strategic directions for the Library in the context of innovative approaches to knowledge creation and information services• Manage the delivery of responsive high quality and efficient library services • Lead a responsive and innovative library and learning service and work collaboratively with specialists across the organization in the development of programs and services to meet the library and information needs of the community• Manage the Integrated Planning and… Show more • Establish the strategic directions for the Library in the context of innovative approaches to knowledge creation and information services• Manage the delivery of responsive high quality and efficient library services • Lead a responsive and innovative library and learning service and work collaboratively with specialists across the organization in the development of programs and services to meet the library and information needs of the community• Manage the Integrated Planning and Reporting requirements of the Waverley Life Program including identifying priorities and project planning Show less

Bondi Junction

•Conducted Library service review and benchmark evaluation•Developed 4 year strategy for Library services•Conducted consultation with community and stakeholders on strategy•Led the implementation of activities and initiatives to meet strategic priorities•Led the library team through an organisational restructure

Bondi Junction

• Led and developed the Library Operations staff through a period of change to deliver optimal customer service• Identified, planned and developed new services and programs • Identified and implemented efficiencies to Library Operations, reducing required operations budget by 50%• Established and monitor budgets for Waverley Staff and Contractors salaries• Led activities and initiatives to meet targets as set out in Council’s plans of management• Led the ongoing evaluation… Show more • Led and developed the Library Operations staff through a period of change to deliver optimal customer service• Identified, planned and developed new services and programs • Identified and implemented efficiencies to Library Operations, reducing required operations budget by 50%• Established and monitor budgets for Waverley Staff and Contractors salaries• Led activities and initiatives to meet targets as set out in Council’s plans of management• Led the ongoing evaluation and improvement of Library services Show less

Gosford

• Led and developed a team of up to eight cataloguing and acquisitions staff• Identified opportunities for efficiencies in acquisitions such as outsourcing and service review• Managed Library IT requirements across 8 branches including Library Management System, staff and public PCs • Liaised with library suppliers and developed standing orders for the financial year• Managed collections budget of $200 000, including reporting to management and establishing budget allocation for… Show more • Led and developed a team of up to eight cataloguing and acquisitions staff• Identified opportunities for efficiencies in acquisitions such as outsourcing and service review• Managed Library IT requirements across 8 branches including Library Management System, staff and public PCs • Liaised with library suppliers and developed standing orders for the financial year• Managed collections budget of $200 000, including reporting to management and establishing budget allocation for the year• Supervised the budgets and spending of indirect reports, such as the Children’s Librarian Show less

Erina

• Provided excellent customer service in a busy library located in a shopping centre• Provided high level reference and readers advisory services to a range of customers including significant population of young people• Assisted customers using the internet, including customers with special needs• Managed a group of volunteer ‘books’ from the ‘Living Library’ including reviewing the structure of events and promotions• Promoted the ‘Living Library’ in the Public Library Network… Show more • Provided excellent customer service in a busy library located in a shopping centre• Provided high level reference and readers advisory services to a range of customers including significant population of young people• Assisted customers using the internet, including customers with special needs• Managed a group of volunteer ‘books’ from the ‘Living Library’ including reviewing the structure of events and promotions• Promoted the ‘Living Library’ in the Public Library Network via participation in the Living Library website and providing advice to libraries considering starting up such activities themselves Show less

Wynyard

• Assisted with office activities such as photocopying, loose leaf filing and shelf tidying• Answered reference enquiries and perform minor research for Knowledge Centre clients• Supported the Acquisitions Librarian with taking delivery, processing and labelling new stock

Master Of Local Government, Local Government Management

Integrated Planning and Reporting Framework Corporate Management and Organisational Change Principles and practices in Local Government

Ma, Information And Knowledge Management

Masters project on the use of social networking sites for recruitment and retention of volunteers and understanding the information needs.

Ba, Philosophy, Literature, Film