Heather Davis Email and Phone Number
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Accomplished digital, marketing, and technology consulting transformation executive with more than 20 years demonstrated success developing and implementing actionable strategies to achieve customer impact, revenue and profitability. I am a systems thinker who is not afraid to take educated risks. I have been effective at driving transformational change that yields both internal and external results. An Intuitive leader, I enjoy building teams, go-to-market strategies, and cutting edge capabilities that grow revenue and drive consistent outcomes.Accomplished strategist with a demonstrated history of aiding companies to become customer centric. Strong technology and consulting professional skilled in Digital Strategy, Customer Experience, Data and Integration, Product and Agile Methodologies, Customer Relationship Management (CRM) and Employee Experience.
Ameriprise Financial Services, Llc
View- Website:
- ameriprise.com
- Employees:
- 2
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Vice President, Digital Service Experience And Transformation -- Service And OperationsAmeriprise Financial Services, LlcOak Grove, Mn, Us
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Vice President, Digital Service Experience & Transformation -- Service And OperationsAmeriprise Financial Services, Llc Dec 2022 - PresentMinneapolis, Mn, Us -
Managing DirectorSlalom Consulting Jul 2019 - Dec 2022Seattle, Wa, UsLed the Minneapolis mid-market strategy and portfolio of accounts and grew from $4MM to $8MM business in 2020. Developed business solution focused go-to-market strategy office wide, growing client satisfaction by 10% through 2020. Pivoted to leading an industry account portfolio in 2021 to grow accounts in the Industrial Manufacturing space focused on commerce, data, cloud, and customer-first solutions. -
Practice Area DirectorSlalom Consulting Aug 2016 - Jul 2019Seattle, Wa, UsMatured team capabilities and organized into 3 distinct teams (Customer Strategy, Experience Design, Digital Experience Technology), promoted from within and hired leaders to continue to develop capabilities, grew team to $10MM in revenue. Managed several accounts to $10MM in revenue for total managed revenue of $20MM. Developed and piloted employee onboarding program to promote sr. leader visibility, culture, and team alignment. Rolled out to full office and consulted on roll out to multiple other Slalom offices across North America.
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Practice Area LeadSlalom Consulting Jul 2014 - Aug 2016Seattle, Wa, UsDesigned and developed Slalom Minneapolis Digital practice from the ground up consisting of Digital Strategy, Customer Strategy, User Experience, Visual Design, and Consumer-facing Technology capabilities, go-to-market strategy, team growth and hiring strategy. Grew the team to $4MM revenue.
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Practice Manager Digital StrategyRba, Inc. Oct 2011 - Jun 2014Wayzata, Mn, UsManage a cross functional team of Digital experts including Account Strategists, Interactive Strategists, User Experience Designers, Creative Designers, and Project Managers to deliver digital solutions that drive our clients' business forward and target the users that directly impact the bottom line. We partner with our clients to understand what success means to them, and put forward solutions that directly drive at those success metrics. We identify KPIs and implement a measurement plan to track and review progress, and understand user behavior so we can continually evolve the experience. Our client's success is our success. We are driven by creating and implementing solutions that make a real impact, and look good doing it.We offer a set of services that both create alignment between key client stakeholders and deliver on a user focused, strategic vision. We get there in a variety of ways, and can assist our clients with the following:-Discuss and align on Business Objectives-Identify and define user experience personas-Assess existing content and outline gaps in tone, type, and quality-Prioritize features and use cases-Create Information architecture, wireframes, and clickable prototypes-Conduct Usability labs and user interviews-Produce Creative Design Comps-Make content recommendations and provide copywriting expertise-Create and implement social community management plans-Identify KPIs and deliver measurement plans-Create implementation roadmaps--it's not all accomplished in one phase! -
Development Team ManagerRatchet Mar 2010 - Jan 2012--Manage a cross-functional team of 10 including project managers, business analysts, quality assurance analysts, and front-end/middle-tier/back-end developers-Provide career development through monthly one-on-one meetings, goal setting, performance and compensation reviews, hiring and ramping new team members, and coaching on areas for performance improvement--Mentor Business Analysts as their Discipline Manager--Challenge entire team to be solution minded, thinking outside the box to craft solutions that meet and exceed client expectations--Manage delivery of wireframes/functional specifications and prototypes to set scope and expectations with the client and deliver an executable roadmap to the development team --Collaborate with cross-functional team members to produce comprehensive fixed bid development estimates--Partner with Account Managers to draft Statements of Work detailing project scope and timeline--Assign resources to efficiently deliver project scope, including hiring contract or full time resources as needed--Responsible for product quality --Work daily with Project Managers and client stakeholders to address current project status and recommend strategic ideas
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Senior Interactive Business AnalystRatchet Jul 2006 - Mar 2010--Managed and delivered projects ranging from $50K to $300K for clients including Explore Minnesota Tourism, Red Wing Shoes, and Universal Hospital Services. Conducted cross-departmental interviews to discuss, assess, educate, and gain consensus on project requirements, goals, functionality, and deliverables--Created and delivered project documents including strategic roadmaps, functional specifications, workflows, use cases, user personas, KPIs, and project plans targeting both client stakeholders and Ratchet development teams --Resolved questions and provided ongoing clarity to operational team throughout development--Collaborated with client to determine launch readiness, rollout plan, content plan, and future phases for each project--Partnered with Account Managers to produce Statements of Work and Change Orders, and surface new project opportunities--Created training materials and conducted CMS administration workshops for client CMS administrators
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Software ConsultantAbsolute, Inc. Oct 2004 - Jun 2006Atlanta, Georgia, UsAbsolute, Inc. is a consulting firm specializing in Lawson Software. I managed and delivered projects ranging in size from $20K to $250K. --Specialized in business workflow automation analysis, documentation, and development for Lawson modules including online Self Service portals, Human Resources, Payroll, Benefits, Accounts Payable and Receivable, and Lease Management providing best practice expertise and process automation solutions using Lawson’s Processflow toolset--Design and conduct on-site training workshops for clients on Lawson Processflow/JavaScript development and administration -
Application DeveloperLawson Software Jan 2000 - Oct 2004New York, Ny, UsLawson Software is a global ERP software and service provider. As a member of the IS department, I worked independently and as part of a team to deliver internal projects ranging from $5K to $100K. --Developed custom vendor interface and process automation solutions including online Benefits enrollment processes; provided day-to-day support for Human Resources, Payroll, and Benefits business units--Gained in-depth experience with Lawson CASE, 4GL, HTML/JavaScript, ProcessFlow, and Smart Notes tools as the primary support contact for all internal web-based applications and HR/PR/Benefits suites--Supported third party imaging solutions (Perceptive Vision)
Heather Davis Skills
Heather Davis Education Details
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University Of Northwestern – St. PaulCommunication Studies
Frequently Asked Questions about Heather Davis
What company does Heather Davis work for?
Heather Davis works for Ameriprise Financial Services, Llc
What is Heather Davis's role at the current company?
Heather Davis's current role is Vice President, Digital Service Experience and Transformation -- Service and Operations.
What is Heather Davis's email address?
Heather Davis's email address is he****@****lom.com
What is Heather Davis's direct phone number?
Heather Davis's direct phone number is +120644*****
What schools did Heather Davis attend?
Heather Davis attended University Of Northwestern – St. Paul.
What are some of Heather Davis's interests?
Heather Davis has interest in Blogging, Playing With My Kids, That's What I Call It Anyway, Reading, Photography, Science And Technology, Running.
What skills is Heather Davis known for?
Heather Davis has skills like User Experience, Digital Strategy, Strategy, Information Architecture, Project Management, Leadership, Cross Functional Team Leadership, Business Analysis, Management, Consulting, Web Applications, Strategic Planning.
Who are Heather Davis's colleagues?
Heather Davis's colleagues are Jeannine Granier, Mba, Nancy Valeron, James Davis, Iv, Deborah Counce, Grace Thurin, Ben Nelson, Apma®, Jeff Kimball, Cfp®, Apma®, Crpc®, Chfc®, Clu®,chsnc®.
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