Heather Davis-Borders Email & Phone Number

Mesa, Az, Us

Mesa, Arizona, United States

In my position, I support clients, overseeing internal and external communication via our case management platform and ensuring timely issue resolution. I provide high-quality service support globally, adhering to Service Level Agreements, track client tickets, research and present solutions for complex scenarios, and independently address client concerns in areas such as payroll and HR. Additionally, I evaluate and communicate data across teams, drive information flow for speedy resolution, and focus on client service satisfaction by reviewing interactions and implementing solutions. I dedicate myself to updating knowledge management tools and continually developing expertise in international employment and payroll. My flexibility includes working in rotational shifts to meet business needs.

Remote

I offered essential administrative support to Client Account Managers by ensuring the smooth flow of emails and messages from clients throughout the day. I actively assisted in the onboarding process for employees and provided valuable support during client calls. A key aspect of my responsibilities involves ensuring that all relevant teams are promptly contacted for each client inquiry, contributing to efficient and well-coordinated client interactions.

Phoenix, Arizona, United States

I provided comprehensive administrative support to multiple mobile primary care providers, addressing patient inquiries, confirming schedules, and managing diverse tasks. I deployed tablets, sent letters and surveys, and monitored the tablet portal for patient statistics. With solid multitasking skills, I navigated between various responsibilities in a fast-paced environment, ensuring accuracy. I fostered relationships, troubleshooted problems, and managed tablet inventory. Additionally, I facilitated new team member training and assisted with patient home visits while overseeing the patient database for the AIP (Advanced Illness Partner) program.

Phoenix, Arizona, United States

In my previous administrative role, supporting a team of physicians, I played a vital role in ensuring smooth office operations for optimal patient care. I managed scheduling logistics, escorted patients to exam rooms, handled a high volume of calls, and provided superior customer service. Additionally, I maintained effective communication during the authorization process, enhanced work efficiency, and analyzed the surgery scheduling workflow for process improvement. As a top performer, I consistently met patient quality goals set by the organization.

Phoenix, Arizona, United States

As part of my responsibilities, I played a pivotal role in providing comprehensive administrative and clinical support to both agents and applicants involved in insurance examinations. This role encompassed recording vital signs, conducting studies, and managing processes such as insurance exams, drug screens, DNA tests, and fingerprinting. I took the initiative to ensure accurate sample processing, well-prepared examination areas, and updated electronic medical histories. Additionally, I supervised and conducted quality reviews for over 100 examiners statewide daily, addressing errors and providing coaching for corrections. I contributed to new staff and examiner training, actively enhancing the high-quality ranking of branch offices in Arizona. Efficiently managing various office support tasks, I oversaw supply ordering, scheduling, room preparation, and general clerical duties while also managing examiner files and ensuring financial accuracy in reimbursement processes.

Phoenix, Arizona, United States

I took on the responsibility of delivering high-quality service to patients and ensuring the provision of safe and timely healthcare services. I performed subcutaneous and intramuscular injections, made outbound calls to patients with information provided by doctors and physician assistants, and meticulously recorded and updated patient data in the hospital database. Additionally, I managed appointment scheduling and follow-up procedures. In emergencies, I reacted calmly and effectively, adding a personal and caring touch to put infusion patients at ease immediately. Demonstrating initiative, I successfully initiated and implemented solutions aimed at improving office efficiency and enhancing overall patient satisfaction.

Medical Assisting Program

High School Diploma