Heather Davison

Heather Davison Email and Phone Number

Customer Care Representative @ Snap-on
Heather Davison's Location
Island Lake, Illinois, United States, United States
Heather Davison's Contact Details

Heather Davison personal email

About Heather Davison

With over six years of experience as a Senior Manager at HSBC, I am an expert in IT strategy and program management, delivering high-profile projects for the global banking group. I have a proven track record of leading cross-functional teams, managing large-scale initiatives, and aligning IT and business objectives.My core competencies include IT asset management, finance operations, corporate systems, business systems analysis, and global standards migration. I have a unique perspective on systems, people, and processes, as I have lived and worked in different countries and cultures, and pursued a degree in acupuncture and oriental medicine. My mission is to leverage my skills and experience to create value, innovation, and excellence in the IT industry.

Heather Davison's Current Company Details
Snap-on

Snap-On

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Customer Care Representative
Heather Davison Work Experience Details
  • Snap-On
    Customer Care Representative
    Snap-On Oct 2024 - Present
    Crystal Lake, Illinois, United States
    Order exception specialist, servicing franchises and customer service representatives.
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  • Hsbc
    Senior Manager: Program Manager - It Asset Management
    Hsbc Jan 2009 - Jun 2010
    London, England, United Kingdom
    Designed a phased, global IT Asset Management strategy for Group HSBC. This included Program Management responsibilities working with Group IT Procurement, Group IT Finance, Group IT Operations as well as regional teams.
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  • Hsbc
    Sr. Manager - Finance Operations It Systems
    Hsbc 2007 - 2008
    Mettawa, Il
    Led a technology team that supported North America's Treasury, Accounting, Risk, Asset Management, Receivables, Financial Analytics and Accounts Payable for the United States.Migrated systems to global standards.Provided relationship management services for technology to the customer.
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  • Hsbc North America
    Sr. Manager - Corporate Systems
    Hsbc North America Jan 2005 - Jan 2007
    Mount Prospect, Il
    o Led projects for the North American IT CFO to support long-term business objectives including:- Offshoring Finance activities-Standardizing global systems and processes-SOX compliance for Finance-Led systems for IT as a Service billing
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  • Hsbc
    Senior Manager - Purchasing Projects
    Hsbc 2004 - 2005
    Mount Prospect, Il
    Project Management responsibilities on behalf of the North American - Head of Procurement for the following:-Upraded PeopleSoft 7.5-8.0-Managed internal customer facing support for procurement systems supporting 25,000 employees, including delivery of services, escalations, vendor integration, and staffing.
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  • Peoplesoft, Inc.
    Peoplesoft Consultant
    Peoplesoft, Inc. Sep 2001 - Oct 2003
    Westchester, Illinois
    o Supported 15 clients from multiple industries from concept through final delivery as a Functional and Technical Subject Matter Expert for PeopleSoft Modules (Inventory, Order Management, Billing, Accounts Payables, Purchasing, General Ledger, and Projects/Contracts).o Provided emergency client support for critical business processes for inventory and warehousing tools. o Conducted customized product demonstrations as part of the sales process with complex business models to evidence tool flexibility.
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  • The Revere Group
    Peoplesoft Functional Consultant
    The Revere Group Aug 2000 - Sep 2001
    Deerfield, Illinois
    ● Worked on the projects as a Senior Consultant at a mid-market consulting firm that specialized in PeopleSoft implementation and maintenance.● Functional Analyst for Inventory and Order Management modules through implementation including (Analysis, Design, Configuration, System Testing, User Acceptance Testing, Training, and Post Implementation Support) for multiple companies in the Healthcare and Manufacturing industries.
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  • Rockwell Automation
    Business Analyst
    Rockwell Automation 1998 - 2001
    Rotterdam Area, Netherlands
    ● One of four people selected for an international secondment and Management Mentorship program in Europe. ● Performed multiple technical and functional roles on a project team responsible for transforming operations throughout the European footprint using PeopleSoft Financials and Inventory Management.
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Heather Davison Skills

Banking Relationship Management Vendor Management Business Analysis Change Management Program Management Sdlc Credit Cards Process Improvement Risk Management Financial Services

Frequently Asked Questions about Heather Davison

What company does Heather Davison work for?

Heather Davison works for Snap-On

What is Heather Davison's role at the current company?

Heather Davison's current role is Customer Care Representative.

What is Heather Davison's email address?

Heather Davison's email address is hd****@****hoo.com

What skills is Heather Davison known for?

Heather Davison has skills like Banking, Relationship Management, Vendor Management, Business Analysis, Change Management, Program Management, Sdlc, Credit Cards, Process Improvement, Risk Management, Financial Services.

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