Customer Care Representative
CurrentOrder exception specialist, servicing franchises and customer service representatives.
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Heather Davison is listed as Customer Care Representative at Snap-on, based in Island Lake, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Heather Davison.
Heather Davison previously worked as Senior Manager: Program Manager - IT Asset Management at Hsbc and Sr. Manager - Finance Operations IT Systems at Hsbc.
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With over six years of experience as a Senior Manager at HSBC, I am an expert in IT strategy and program management, delivering high-profile projects for the global banking group. I have a proven track record of leading cross-functional teams, managing large-scale initiatives, and aligning IT and business objectives.My core competencies include IT asset management, finance operations, corporate systems, business systems analysis, and global standards migration. I have a unique perspective on systems, people, and processes, as I have lived and worked in different countries and cultures, and pursued a degree in acupuncture and oriental medicine. My mission is to leverage my skills and experience to create value, innovation, and excellence in the IT industry.
Listed skills include Banking, Relationship Management, Vendor Management, Business Analysis, and 7 others.
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Crystal Lake, Illinois, United States
Order exception specialist, servicing franchises and customer service representatives.
London, England, United Kingdom
Designed a phased, global IT Asset Management strategy for Group HSBC. This included Program Management responsibilities working with Group IT Procurement, Group IT Finance, Group IT Operations as well as regional teams.
Mettawa, Il
Led a technology team that supported North America's Treasury, Accounting, Risk, Asset Management, Receivables, Financial Analytics and Accounts Payable for the United States.Migrated systems to global standards.Provided relationship management services for technology to the customer.
Mount Prospect, Il
o Led projects for the North American IT CFO to support long-term business objectives including:- Offshoring Finance activities-Standardizing global systems and processes-SOX compliance for Finance-Led systems for IT as a Service billing
Mount Prospect, Il
Project Management responsibilities on behalf of the North American - Head of Procurement for the following:-Upraded PeopleSoft 7.5-8.0-Managed internal customer facing support for procurement systems supporting 25,000 employees, including delivery of services, escalations, vendor integration, and staffing.
Westchester, Illinois
o Supported 15 clients from multiple industries from concept through final delivery as a Functional and Technical Subject Matter Expert for PeopleSoft Modules (Inventory, Order Management, Billing, Accounts Payables, Purchasing, General Ledger, and Projects/Contracts).o Provided emergency client support for critical business processes for inventory and warehousing tools. o Conducted customized product demonstrations as part of the sales process with complex business models to evidence tool flexibility.
Deerfield, Illinois
● Worked on the projects as a Senior Consultant at a mid-market consulting firm that specialized in PeopleSoft implementation and maintenance.● Functional Analyst for Inventory and Order Management modules through implementation including (Analysis, Design, Configuration, System Testing, User Acceptance Testing, Training, and Post Implementation Support) for multiple companies in the Healthcare and Manufacturing industries.
Rotterdam Area, Netherlands
● One of four people selected for an international secondment and Management Mentorship program in Europe. ● Performed multiple technical and functional roles on a project team responsible for transforming operations throughout the European footprint using PeopleSoft Financials and Inventory Management.
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Heather Davison works for Snap-on.
Heather Davison is listed as Customer Care Representative at Snap-on.
Heather Davison is based in Island Lake, Illinois, United States while working with Snap-on.
Heather Davison has worked for Snap-On, Hsbc, Hsbc North America, Peoplesoft, Inc., and The Revere Group.
You can use AeroLeads to view verified contact signals for Heather Davison at Snap-on, including work email, phone, and LinkedIn data when available.
Heather Davison is listed with skills including Banking, Relationship Management, Vendor Management, Business Analysis, Change Management, Program Management, Sdlc, and Credit Cards.
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