Heather Dea Email and Phone Number

• Compile and investigate cases involving benefits in multiple states.• Assess overpayments made for Supplemental Nutrition Assistance Program (SNAP), Medicaid, and/or the Family Investment Program.• Utilize investigative knowledge to read, analyze, and write criminal calculation summaries, intentional program violation summaries, determining overpayments.• Training new employees for overpayments and Intentional Program Violation court cases. • File and attend hearings for appeals and intentional program violations.• Collaborate with the federal government on the SNAP program to implement sanctions.• Participate in groups with other states, the federal government, and high-level officials in Iowa to develop new programs and solutions ensuring timely benefits disbursement in compliance with federal and state laws.• Possess extensive knowledge of policies and procedures to assist field and investigation teams in finding cost-effective methods for benefits disbursement or recoupment.• Analyze and follow up on all investigations requested by the department.• File claims amounting to at least $10,000 monthly. Over the past 14 months, $752,673.32 was established in overpayment claims for 165 cases.• Establish and maintain excellent working relationships with management, co-workers, third-party agencies, department representatives, and recipients of benefits in person, in writing, and via phone.• Interpret policies specific to income and resource guidelines for Medicaid and the Supplemental Nutrition Assistance Program (SNAP).• Assist in delivering emergency assistance for natural disasters in Iowa and, when called upon, assist other states.• Collect and analyze information from multiple parties• Communicate effectively in person, in writing, and via phone with management, third-party agencies, and individuals served in a professional manner.• Expertly navigate, identify, troubleshoot, and correct system entries within ELIAS, NES, WISE, and ISIS.

• Obtain non escrowed taxes for homes with mortgages at Wells Fargo banks in multiple states. • Comply with state and federal regulations on paying clients taxes as to not lose properties to tax sales. Issue checks for appropriately researched tax debt. • Attend and conduct meetings to update new Quality Assurance measures to team members.

• Supervise parent and children visits mandated by the State of Iowa. • Document, in accordance with state regulations, activities during visits, and parenting practices. • Assist families’ reunification from foster or temporary removal. • Teach children life skills that have a diagnosis with behavior issues. • Assist with family counseling for behavior and family dynamic issues.

•Monitor residents for programming and abstaining from drugs and alcohol. •Counsel residents on life challenges of being a recovering addict. •Monitor drug test for residence and outpatients. •Document resident activities during shift. •Assist facilitating recovery meetings and parenting meetings for residents