Heather Van Beekhoff Email & Phone Number

Regio Midden-Zuid, The Netherlands

Amersfoort, Utrecht, Netherlands

• Formulated a communication plan with branch management around sustainability based on store goals for each fiscal year.• Participated in Good Neighbor activities to benefit the community, such as collecting trash on World Cleanup Day and teaching local child refugee about IKEA’s sustainable products.• Engaged co-workers in sustainable activities and communication utilizing various means, such as sustainability work groups, printed communications, and internal social media posts.• Encouraged customers to practice sustainable consumption by means of communications related to IKEA products and services.

Amersfoort, The Netherlands

• Headed, developed, and evaluated Sustainability project for Amersfoort’s CR department, to be used as model for IKEA country-wide FY20 focus on sustainability and transformational goals.• Collaborated with the Food and Sales departments to evaluate, select, and replenish the articles for sale at the registers according to customers’ needs.• Trained and integrated new co-workers through the onboarding process.• Assisted in developing the Safety and Security training module for CR department.• Solved service problems and maintain customer information and input at Customer Service desk and Goederenuitgifte desk using several operational programs, including iSell and SAMS.

Amersfoort, The Netherlands

• Managed the day-to-day activities of the 70 co-workers in the Customer Relations department for up to five shifts per week.• Managed staff availability and scheduling.• Mitigated internal service problems amongst branches and with customers, including lost orders, missing articles, and complaints.• Monitored the quality of service at store-level through daily inspections and customer response technology.• Executed several projects, including a rebuild of the cash line, purchasing new cash line equipment, and onboarding of new summer employees.

Weesp, North Holland, Netherlands

• Assisted Director in developing and updating the overall business model and business plan.• Designed toilet blocks and business model per location according to individual needs.• Contacted materials and service providers to compare quality, minimized expenditure, and ensured sustainability of each individual project. • Contacted third-parties concerning funding, knowledge exchange, and partnership.• Managed employees in Ghana and the Netherlands. Monitored local entrepreneurs for compliance from afar via reporting systems designed for unbiased reporting, utilizing cloud computing and QR technologies.

Mwanza, Tanzania

• Designed and developed a business plan, to be implemented from the ground up. Wrote business proposals for approval by both company owners and rental property managers.• Headed all aspects of the company, from creating blue prints and designing furniture, to crafting the menu and hiring and firing staff.• Facilitated various contract negotiations with suppliers, such as Serengeti Breweries and Oryx Gas.• Purchased all goods for the business, from kitchen equipment to consumables.• Fulfilled accountant role through managing company funds in house and in the bank. Developed and managed company budget. Paid staff, utilities companies, and food and beverage creditors.• Tracked and analyzed sales trends through accounting and waste monitoring. Made orders through trend analysis.• Met with individual clients to organize private, customized events, and facilitated larger events with up to 10,000 attendees. • Wrote staff manual, trained staff and monitored individual performance. • Planned and organized entertainment for routine and publicity events.• Designed logo and uniforms.

Shenzhen, Guangdong, China

• Charged with foreign teacher oversight, through completion of quarterly employee reviews and monthly individual employee performance meetings, as well as communicating concerns and recommendations to upper management. • Developed new company materials, such as teacher evaluation materials and employee training manuals. • Assisted in hiring staff, and responsible for firing employees.• Organized company electronic database containing teaching and training materials. (http://en.bestlearning.cn/)

Shenzhen, Guangdong, China

• Sole foreign teacher, responsible for teaching over 800 students on a weekly basis.• Developed and presented classroom teaching materials for 22 classes per week.• Edited professional school documents and banners. (http://www.sflsdhp.cn/)

Meredith, New Hampshire

Moultonborough, New Hampshire, United States

Hired as a busser and moved on to kitchen staff, bar back, hostess, and waitress.

Bachelor'S Degree, Sociology/Justice Studies/International Affairs (Majors); Asian Studies (Minor), Magna Cum Laude, Phi Beta Kappa, Dean'S Scholarship Recipient

Activities and Societies: Student Senate (hall representative), Hall Council (elected representative), Perspectives (editor, two years.

Foreign Exchange, Chinese Language And Literature

Attended a language-intensive Chinese course at Beijing Foreign Studies University, during which time students learned to read, write.