Heather Deford Email & Phone Number

Continuously adapt to meet the diverse needs of a growing nonprofit.

Remote

Developed and implemented math museum programmingMaintained records of program planning and implementation for reportingManaged a database of volunteer contracts including processing and onboarding new volunteersOrganized, recruited, lead, assigned and managed all adult and teen volunteersDesigned, implemented and evaluated new programs

Kennewick, Washington, United States

Administered student assessments and developed student learning plansAssisted with sales responsibilities including networking and developing leadsLead and coached team members to effectively deliver individualized instruction in a group settingEngaged students in their own learning and development using approved terminology and teaching practices

Brought all shipping metrics above 98% complete and 100% on timeCreated and documented training plans, onboarded, and oversaw inventory teams to allow smooth transitions Spearheaded safety committee and set loss prevention standardsAnalyzed staff performance data including evaluations, self-assessments, and observations for coaching and feedback sessionsInitiated systems, protocols, and process improvements to achieve company goals and commitmentsConfirmed employee schedules and ensured they were accurately entered into the systemServed as subject matter expert on warehouse and fulfillment processes and the e-commerce platform technology and features across the business Built strong relationships, interacted with, and worked effectively across all departments including customer administrators, sales, account management, and production regarding client needs and other projectsAutonomously and assertively resolved customer and internal issues while managing a high volume of email, phone, and meeting requestsExamine issues and followed up with pending orders partnering with the warehouse and fulfillment teamsEfficiently tracked inbound shipments by entering daily incoming inventory requests

Richland/Kennewick/Pasco, Washington Area

Provide quality control checks for hike calendarPublish approved activitiesCommunicate changes with members and update events

Richland/Kennewick/Pasco, Washington Area

Provide technical customer serviceResearch and correct website errorsCommunicate website and membership changesCoordinate between customers and developers

Richland/Kennewick/Pasco, Washington Area

Manage local Hike It Baby branchCreate and host eventsMarket organizationConnect with sponsors, moderators, team members

Browns Mills, Nj

Develop program curriculumLead programs and field tripsManage student groups during activities

Kennewick, Washington

West Jordan, Ut

Efficiently manage daily classroom and group activitiesCreate daily lesson plans for multiple subject areasReport and track student progressCollect and evaluate data on student performance and lesson effectiveness Collaborate with team members and classroom assistants

Researched, contacted and worked with various human resource departments to give them the opportunity to further develop their applicant pool.

Spokane, Washington Area

Lead activities and exercise groupsMaintain and organize medical and employee recordsPromote open house activities to the communityManage resident nutrition

Planned events and programs for different populations including special needs, seniors, and youthStayed below budget for all assigned activitiesSchedule meetings with staff, potential donors, and community resource managersWrote staff policy and training manual / updated the accompanying formsSupervise events requiring state Food Worker Certification.

Digitize text records into company computer programUpload saved recordsWork efficiently to provide the highest quality images in the shortest amount of time

Assist International students during the application and visa processProcess International applicants documentsReorganize staff manual and training programs and evaluated existing programs