• Supervise a team of Key Account Managers and Account Coordinators working within the Quality, Health, Safety, Environmental & Forestry Certification Schemes• Streamline escalations as needed to maintain positive workflow, both locally and internationally • Manage weekly KPI Reporting within all Bureau Veritas platforms• Maintain a select group of assigned complex Global Key Accounts by assisting the client with conflict resolution, contract amendments, proposals, ISO E-Certificate Delivery, Invoice portal uploads and day to day business while coordinating any additional resources required to support their needs• Effectively handle client requests while managing priorities to ensure sound decision making in a high pressure environment

Global QHSE ISO Certification lead support staff for a large book of business consisting of 25 Key Accounts certifying to over 1,500 sites• Act as the single point of contact for each assigned client in reference to conflict resolution/updates with contracts, proposals, ISO Certificates, Invoices and day to day business while coordinating any additional resources required to support the clients needs• Effectively handle client requests simultaneously while managing priorities to ensure sound decision making in a high pressure environment • Assist in month end invoice collections to increase cash flow• Draft preparation and Delivery of newly issued or updated ISO Certificates• Coordinate meeting agendas, create PowerPoint decks for the business development team as needed to onboard new clients• Manage employee training for the KAM team over a period of 12 months offering continuous guidance, mentorship and best practices while providing constructive feedback• Achieving and maintaining proficiency in all necessary applications used for performing daily tasks as it aligns with our business model• Quote validation and amendment for each audit cycle activity to support recertification, surveillance and special audits• Maintain shared files tracker to increase work flow initiatives based on internal KPI's• Work closely with business development to create business growth with new and existing clients

• Primary support staff for a book of business comprised of 65 clients maintaining 1200 fleet vehicles• Achieving and maintaining proficiency in all necessary computer applications• Assisting an Account Executive by preparing documents and materials for client meetings andattending as required• Participating in monthly development meetings and assist to obtain department goals• Handle all administrative duties related to the customer base• Perform general office duties and miscellaneous job-related duties as assigned• Provide inside sales support to a number of Account Executives

• Oversee planning, implementation and tracking of specific short term or long term projects • Define the scope of a project in collaboration with Senior Management while creating a detailed work plan which identifies and sequences activities needed to successfully complete the project• Determine resources required to complete projects as well as develop a schedule for project completion and effectively allocate resources to the activities • Review project schedules with other staff and customers; revise the schedules as required• Execute a project according to a project plan• Develop forms and records to document all project activities while continuing to monitor the process in order to ensure all information is appropriately documented and successfully completed

Receptionist:• Welcomed customers and outside representatives upon arrival to our office• Answered Multi-line computer phone system (5-10 Lines) routing them to the appropriate team member in a timely manner• Managed all front office duties such as mail distribution, filing (Numeric & Alphanumeric), copying, faxing, close out document preparation, scanning of packing slips and some invoicing overflow from account payable• Scheduled all necessary onsite meetings for outside salesman, contractors and lighting representatives • Shipped all FedEx/UPS packages as needed• Ordered all office supplies as needed to maintain supply room stockAccounts Receivable/Payable Specialist:• Verified payments to the vendors were made promptly and all invoicing was billed prior to the end of all jobsRequested any open invoices for payment and payments from the customer prior to closeoutPurchasing:• Purchased stock material and special order items as required by each specific project