Heather Devito-Berry Email & Phone Number

Elverson, Pennsylvania, United States

Pottstown, Pa

• Triage students in need of assistance to provide support and de-escalation strategies • Coordinate and prepare agenda items for weekly team meetings• Create appointment schedule and provide administrative support to crisis counselor• Work collaboratively with faculty, staff, parents, and external agencies to provide support and ensure student success• Responsible for data collection, data entry, and submission of state reports each year

• Support secondary special education students by fostering academic, social, and emotional independence. • Collaborate with both classroom teachers as well as students' case managers to determine best methods to ensure student success.

Scottsdale, Az

Provided excellent customer support and accurate order entry for LiveOps’ clients in a virtual call center environment.

Exton, Pa

Provided assistance with telecommunications projects on a per diem basis in home office setting.

• Earned numerous monthly recognition awards and Diamond Club Award for exceeding customer expectations and providing outstanding customer service• Commended as an “example of the best of Verizon” for attention to detail and communication with customers• 100% of orders tracked to ensure accuracy, successful installation, correct billing, and customer satisfaction • Selected as Team Coach for ability to motivate and influence others by communicating effectively, exemplifying collaboration, supporting employee development, and providing timely and constructive feedback• Partnered with internal departments to ensure smooth, accurate, and timely service order flow for seamless customer installation• Project managed the re-routing 160 telephone lines to a new office. Project completed on time with no service interruptions. Contributed to the development of the framework for methods and procedures which became the company standard.

King Of Prussia, Pa

Examined and compared patient raw data to system-generated reports utilized by physicians for clinical evaluation and care.