Communicate regularly with client companies, team members, and the Divisional Vice President to determine merchandising service requirements in order to execute projects to meet client specific deadlines.• Daily use of various systems such as Excel, Word, PDF, Windows Explorer, Microsoft Outlook, Natural Insight, and Skype.• Attend weekly meetings and/or conference calls.• Coordinate with HDA Sales Account Teams and Client Companies.• Prepare and maintain an active project calendar.• Maintain store lists for client companies. • Develop project step by step instructions and prepare work orders.• Monitor project compliance, and report results to client companies. • Monitor rack issues, stocking changes, order requests, and tracking of product.• Maintain new and remodeled store calendars. • Review invoices to ensure accurate billing.

Collaborate and work closely with team members, management, and clients in problem solving to ensure accuracy of all client data. Process multiple inbound and outbound client files in adherence with client schedules and deadlines. Pool resources with business technology department and management to enhance system capabilities. Follow company and client specific policies and procedures.• Utilize various systems and software such as Excel, Word, Win2000, Windows Explorer, and Microsoft Outlook.• Transfer maintenance and debt placement files from multiple sources for several clients utilizing client specific secure programs, SFTP, and internet explorer.• Implement a variety of account maintenance updates and develop invoices. • Provide reports and client data for client auditing purposes. • Attend client meetings to determine necessary system changes.• Maintain accurate knowledge and documentation of client data. • Communicate with multiple client contacts.• Organize, adapt, and adjust in order to maintain work responsibilities. • Train new employees and existing co-workers on all job duties.

Handling of all data entry to ensure accurate and updated information for all consumer accounts. Processing inbound and outbound consumer information to maintain and report accurate data to all client contacts.• Handling and filing of all consumer and client media.• Placing calls to multiple law offices verifying consumer information.• Communication with consumer banks verifying all check processing.• Reporting end of the month final numbers to client contacts. • Updating of all address corrections received in office.• Processing and corrections of all mail returns received.• Maintaining multiple spreadsheets recording client data.