Collaborated across teams to ensure buildings were managed and maintained proactively, resulting in frictionless workspaces for employees, athletes, and guests. • Directly supervised performance, morale, and career development of team (of up to12 employees)• Oversaw a campus of satellite buildings, collaborated with Nike Operations Managers, building Managers and CBRE Facilities employees for day-to-day functions, building (de)/activations and return to work initiatives.• Piloted all Covid related policy and procedural changes • Coordinated hiring for Experience Team Attendants: Hired and onboarded 70 employees since December of 2020 • Conducted Hiring Events: Collaborated to create the blueprint for successful hiring events on campus for service partners across Nike WHQ• Implemented in Innovated recruiting practices• Diversity Equity & Inclusion Committee, brought education to inspire engagement and change across accounts

Brought an attention to detail, and daily consistency to the employees of a freestyle work environment.• Collaborated with Nike building employees, partners, and vendors to ensure excellent outcomes pertaining to construction, events, meetings, holidays, and the unique needs of the teams within our building• Led building tours, marrying functional elements and design in storytelling• Collected data, resulting in changed environments for employees on the Nike campus• Launched Host app, trained employees on use, and shared feedback with app developers and key stakeholders• Led multiple week trainings to transition reception team to a new hospitality model

Joined a team during a time of transition to ensure profitability and consistency.•Analyze KPI, cast (staff) temperature and annual trends to ensure behaviors align with exceeding key metrics•Recruit, train, develop and coach cast to maximize talent and store efficiency•Collaborate with leadership and cast cross departmentally to ensure profitable and positive outcomes for store launches and events•Identify opportunities within each brand to ensure client satisfaction and business profitability

Relocated to expedite monetary and cast growth within the world of color.• Managed a department and led a team responsible for 50% of store volume•Identified and analyzed trends and opportunities through KPI •Recruited, trained, developed and coached cast to maximize talent and store efficiency•Maintained relationships with brand executives to ensure positive growth within our store as well as positive cast and client experience•Partnered cast from every department with brand executives to ensure proper training in order to execute brand goals and cross-departmental collaboration

An elevated expert, honed my ability to bring harmony to cast and clients, both on and off the sales floor.• Responded to client feedback, balancing client need, while safeguarding staff vulnerability and protecting business and brand • Developed cast through onboarding, training and individual coaching• Fulfilled leadership roles in every department, motivating cast to achieve daily sales goals• Executed daily strategies to hit key metrics surrounding the “world” of color

Established new channels of distribution through major marketing efforts.•Increased sales by establishing customer awareness through tradeshows and social media•Engaged customers, sales staff, and vendors to ensure efficient and profitable marketing, advertising, and point-of-sale activities•Managed customer relationship including follow-ups on behalf of sales staff to improve total customer satisfaction•Collaborated with head of marketing to improve market research and brand development

Served as manager and coordinator for medical spa office.• Coordinated client appointments, medical staff training and employee schedules• Was accountable for office operations including payroll, staff recruitment, hiring, customer relations, supply orders and inventory• Facilitated event sponsorship and company promotions• Coordinated client appointments medical staff training and employee schedules

Administered the flow of information between the public eye and organizations. • Managed projects and delegated tasks appropriately • Published press releases, print and television media • Conducted interviews and focus groups