Heather Dolan Email & Phone Number

Dallas, TX, US

Dallas, TX, US

• Collaborated across teams to ensure buildings were managed and maintained proactively, resulting in frictionless workspaces for employees, athletes, and guests.
• Directly supervised performance, morale, and career development of team (of up to12 employees)
• Oversaw a campus of satellite buildings, collaborated with Nike Operations Managers, building Managers and CBRE Facilities employees for day-to-day functions, building (de)/activations and return to work initiatives.
• Piloted all Covid related policy and procedural changes
• Coordinated hiring for Experience Team Attendants: Hired and onboarded 70 employees since December of 2020
• Conducted Hiring Events: Collaborated to create the blueprint for successful hiring events on campus for service partners across Nike WHQ

Dallas, TX, US

• Brought an attention to detail, and daily consistency to the employees of a freestyle work environment.
• Collaborated with Nike building employees, partners, and vendors to ensure excellent outcomes pertaining to construction, events, meetings, holidays, and the unique needs of the teams within our building
• Led building tours, marrying functional elements and design in storytelling
• Collected data, resulting in changed environments for employees on the Nike campus
• Launched Host app, trained employees on use, and shared feedback with app developers and key stakeholders
• Led multiple week trainings to transition reception team to a new hospitality model

Neuilly Sur Seine, Ile De France, FR

• Joined a team during a time of transition to ensure profitability and consistency.
• Analyze KPI, cast (staff) temperature and annual trends to ensure behaviors align with exceeding key metrics
• Recruit, train, develop and coach cast to maximize talent and store efficiency
• Collaborate with leadership and cast cross departmentally to ensure profitable and positive outcomes for store launches and events
• Identify opportunities within each brand to ensure client satisfaction and business profitability

Neuilly Sur Seine, Ile De France, FR

• Relocated to expedite monetary and cast growth within the world of color.
• Managed a department and led a team responsible for 50% of store volume
• Identified and analyzed trends and opportunities through KPI
• Recruited, trained, developed and coached cast to maximize talent and store efficiency
• Maintained relationships with brand executives to ensure positive growth within our store as well as positive cast and client experience
• Partnered cast from every department with brand executives to ensure proper training in order to execute brand goals and cross-departmental collaboration

Neuilly Sur Seine, Ile De France, FR

• An elevated expert, honed my ability to bring harmony to cast and clients, both on and off the sales floor.
• Responded to client feedback, balancing client need, while safeguarding staff vulnerability and protecting business and brand
• Developed cast through onboarding, training and individual coaching
• Fulfilled leadership roles in every department, motivating cast to achieve daily sales goals
• Executed daily strategies to hit key metrics surrounding the “world” of color

Portland, US

• Established new channels of distribution through major marketing efforts.
• Increased sales by establishing customer awareness through tradeshows and social media
• Engaged customers, sales staff, and vendors to ensure efficient and profitable marketing, advertising, and point-of-sale activities
• Managed customer relationship including follow-ups on behalf of sales staff to improve total customer satisfaction
• Collaborated with head of marketing to improve market research and brand development

• Served as manager and coordinator for medical spa office.
• Coordinated client appointments, medical staff training and employee schedules
• Was accountable for office operations including payroll, staff recruitment, hiring, customer relations, supply orders and inventory
• Facilitated event sponsorship and company promotions
• Coordinated client appointments medical staff training and employee schedules

• Administered the flow of information between the public eye and organizations.
• Managed projects and delegated tasks appropriately
• Published press releases, print and television media
• Conducted interviews and focus groups

Bachelor Of Science (B.S.), Communication, General

Bachelor Of Science, Communications, Public Relations, Business Administration, Psychology