Heather Dominguez Email & Phone Number

Miami, Fl, Us

• Built an amazing team of (10) accomplished store managers that managed 10 Million in sales and 1.2 M in catering sales throughout Dade and Broward county.• In 2018/2019 my team ranked #1 in profit management, cost controls, guest service and health and safety by creating a winning culture that placed people, profits, and passion as keys to success.• 2019 YTD results within the region show a continuous pattern of winning in all areas of people management, cost controls awarding my district #1 within the Einstein’s brand.• Implemented Einstein stores in Dade and Broward County that drove top line sales results as well as implemented the National launch of Caribou coffee into the Einstein brand.• My strength in building a bench of successful leaders and managing a succession plan process has created an exceptionally low annualized GM turnover. Within my tenure as the district manager I have promoted 5 AMs to GM positions and have had 1 on my GMs promoted to DM position.• Created a crisis disaster plan that is used during Hurricane Season allowing my Florida team to manage the closing and reopening of the stores that has resulted in effective reopening. • Created a give back program that was used to support First responders/essential providers during crisis by providing food during as well as a “Thank You” program that allowed our GMs to personally give back to local community and first responder’s team.• Implemented and drove a focus on loss prevention and waste that has driven and improvement of 65K savings over the company plan, ranking my region #1 in managing the lowest food cost within the brand YTD 2019. • Implemented a catering program that has led to a national field catering process that includes a “Monthly Regional Catering Blitz” and “Lead a day” catering process. The program created a stronger GM ownership of catering and has produced an annualized increase in comp catering sales within the region of 900K.

• Drove results through people, insuring an exceptional guest experience at retail store level.• Coach Store Managers and Multi Unit Managers to exceed sales and profit targets, analyses Profit and Loss Statements and trends in relation to objectives and competitive activities. Managed all personal and human resources throughout market.• Opened 5 store in Dade/Broward counties that lead to being awarded TOP Training Store Manger New Store Opening Award.• Awarded Ring of Honor invitation all years as a GM (top 10% performers in company).Key Achievements:• Ranked #1 in overall Profit Performance Nationally 2019• Ranked #1 in Sales increase over Plan Nationally in 2019 at 4.9%+• Ranked top 3 nationally in: Transaction Growth, Exceeding POE Target, Overall guest experience• Lead group of stores through a remodel and created and drove a very successfully re-grand opening campaign• Drove catering sales to 19.8% increase for the Miami Market

Miami/Fort Lauderdale Area

• Completed company WOWU management development program.• Responsible for all operations of store with $10 million-dollar annual sales.• Hired, trained, and maintained team of 50 direct reports.

Miami/Fort Lauderdale Area

Education record

Education record