Heather Donoghue Email and Phone Number

•Greet customers and adhere to Kohl’s standards and policies of “Smile and Say Hi!” and “Yes We Can”•Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.•Ensures that all cash handling procedures are done in accordance to policy and procedure and in a timely manner. Opens, closes and balances register and records information on a balance sheet. Prepares funds and media for cash registers. Provides change for registers and collects cash and media pick-ups. Performs register reads and resets. Regularly identifies and informs Customer Service Supervisor and Loss Prevention Supervisor of register variances and errors. Investigates variances and errors to help in their correction.•Answers incoming phone calls, transfers phone calls and uses paging system in a professional manner. Accepts employment applications. Solicits and processes quick Kohl’s Charge applications. Processes credit payments and resolves customers’ credit problems. Handles payments on NSF checks in a professional manner.

• Assist in community meetings and groups.• Utilizes a positive, growth-oriented, problem solving approach with individuals, staff, and management.• Initiates appropriate treatment based upon individual needs.• Document the observations of the individual interventions and responses in progress notes.• Involves family in treatment, reporting outcome to the treatment team staff or Program Manager.• Identifies and acts to prevent potential crisis situations and appropriately manage individual.• Reports incidents and areas of concern of the individual and unit environment to the RN and supervisory staff on the unit & maintains a safe environment by performing contraband checks.• Transport the individual as needed to the emergency room, medical or dental appointments as needed/required.

Provide first level problem determination, tracking and resolution or escalation for company owned systems.Possess excellent customer service and communication skills.Assist in delivering world class support to our associates in a collaborative, team environment.

Provide excellent customer service with sales assistance and fashion adviceRing sales on registerMeet store performance goalsAssist Management team with maintaining all company visual presentation standardsAssist Management with opening & closing procedures as well as calculating daily goals & sales figuresMaintain store's appearance by running clothes, straightening racks, vacuuming, etc.

Answered incoming phone calls and chats from customers requiring IT assistance.Made outgoing phone calls to follow up on existing tickets pertaining to IT requests.Kept meticulous notes of all customer interactions and IT services provided.Helped to increase the Continuum knowledge base.Helped to maintain the ticketing system and customer database.

Managed inventory and ordering of OTC pharmacy productsFiled written prescriptions to comply with regulatory requirementsAssisted the manager with daily operationsAssisted pharmacy techniciansPrepared prescription mailers and delivery driversCashier, Placed and received customer calls, Organized filled prescriptions for pick-up

The Helpdesk Consultant (HDC) is responsible for assisting faculty and staff with their College-owned computers. While the primary focus of an HDC is to immediately assist faculty and staff when they contact the Helpdesk for technical support (through phone calls, e-mails, walk-in visits, and follow up on existing records in the Helpdesk tracking system), Helpdesk Consultants will also work on troubleshooting and repairing software (Windows, Mac Operating Systems), installing and updating the Saint Mary's-provided virus protection software (McAfee VirusScan and Virex), removing viruses, spyware, and other malware from computers, assisting faculty and staff with connecting to BelleAire (the campus wireless network) and network drives, assist with hardware replacement and computer upgrades, install software images on College-owned computers, and create new and replacement ID cards for the Saint Mary's community. They also perform the following duties:Ensure that students, faculty, and staff are aware of and comply with the Responsible Use of College Computers and the Internet @ Saint Mary's CollegeIntroduce new faculty and staff to Saint Mary's College's computing resources when they visit the Helpdesk for the first time to acquire their network account and ID cardAssist faculty and staff with their College-owned computer issues and provide front-line support through the HelpdeskDirect faculty and staff to appropriate Information Technology resources that are available to assist themUse the Tracking System provided by Information Technology to record all requests for assistance, what was done to resolve the issue, and note any follow-up contactsHelp users with software issues by answering questions and solving problemsPerform troubleshooting, routine diagnostics, software maintenance, and software installs upgrades (HDCs are not responsible for hardware-related issues beyond replacing broken keyboards and mice for faculty, staff, and cluster computers)

The ResNet Computing Consultant (RCC) is responsible for assisting students with their personally-owned computers. While the primary focus of an RCC is to help student connect their computers to ResNet when they contact ResNet for technical support (through phone calls, e-mails, walk-in visits, appointments, and follow up on existing records in the ResNet tracking system), RCCs also assist students with updating software (Windows Update, Software Update), installing and updating the Saint Mary's-provided virus protection software (McAfee VirusScan and Virex), removing viruses, spyware, and other malware from computers, connecting to BelleAire (the campus wireless network) and network drives, and providing other basic troubleshooting services and software assistance. RCCs can also guide students on how to back up data and reinstall operating systems on their personal computers and provide basic support with personally-owned printers. They also perform the following duties:Ensure that students comply with the Responsible Use of College Computers and the Internet @ Saint Mary's CollegeIntroduce new students to Saint Mary's College's computing resources and assist them in acquiring basic computer literacyAssist students with connecting their personally-owned computers to the ResNet networkShow students how to use network directories and common software, and makes students aware of the College's Appropriate Computer Use PolicyAssist students with their personally-owned computer issues and provide technical support through the ResNet Office and ResNet HelplineDirect students to appropriate Information Technology resources that are available to assist themHelp users with software issues by answering questions and solving problemsPerform routine diagnostics, troubleshooting, software maintenance, and some software upgrades (RCCs are not responsible for hardware-related issues, backing up students' personal data, or reinstalling operating systems)

Answer phones, filing, scheduling, faxing medical records, and other medical office help as needed and directed.

The Helpdesk Consultant (HDC) is responsible for assisting faculty and staff with their College-owned computers. While the primary focus of an HDC is to immediately assist faculty and staff when they contact the Helpdesk for technical support (through phone calls, e-mails, walk-in visits, and follow up on existing records in the Helpdesk tracking system), Helpdesk Consultants will also work on troubleshooting and repairing software (Windows, Mac Operating Systems), installing and updating the Saint Mary's-provided virus protection software (McAfee VirusScan and Virex), removing viruses, spyware, and other malware from computers, assisting faculty and staff with connecting to BelleAire (the campus wireless network) and network drives, assist with hardware replacement and computer upgrades, install software images on College-owned computers, and create new and replacement ID cards for the Saint Mary's community. They also perform the following duties:Ensure that students, faculty, and staff are aware of and comply with the Responsible Use of College Computers and the Internet @ Saint Mary's CollegeIntroduce new faculty and staff to Saint Mary's College's computing resources when they visit the Helpdesk for the first time to acquire their network account and ID cardAssist faculty and staff with their College-owned computer issues and provide front-line support through the HelpdeskDirect faculty and staff to appropriate Information Technology resources that are available to assist themUse the Tracking System provided by Information Technology to record all requests for assistance, what was done to resolve the issue, and note any follow-up contactsHelp users with software issues by answering questions and solving problemsPerform troubleshooting, routine diagnostics, software maintenance, and software installs upgrades (HDCs are not responsible for hardware-related issues beyond replacing broken keyboards and mice for faculty, staff, and cluster computers)

The ResNet Computing Consultant (RCC) is responsible for assisting students with their personally-owned computers. While the primary focus of an RCC is to help student connect their computers to ResNet when they contact ResNet for technical support (through phone calls, e-mails, walk-in visits, appointments, and follow up on existing records in the ResNet tracking system), RCCs also assist students with updating software (Windows Update, Software Update), installing and updating the Saint Mary's-provided virus protection software (McAfee VirusScan and Virex), removing viruses, spyware, and other malware from computers, connecting to BelleAire (the campus wireless network) and network drives, and providing other basic troubleshooting services and software assistance. RCCs can also guide students on how to back up data and reinstall operating systems on their personal computers and provide basic support with personally-owned printers. They also perform the following duties:Ensure that students comply with the Responsible Use of College Computers and the Internet @ Saint Mary's CollegeIntroduce new students to Saint Mary's College's computing resources and assist them in acquiring basic computer literacyAssist students with connecting their personally-owned computers to the ResNet networkShow students how to use network directories and common software, and makes students aware of the College's Appropriate Computer Use PolicyAssist students with their personally-owned computer issues and provide technical support through the ResNet Office and ResNet HelplineDirect students to appropriate Information Technology resources that are available to assist themHelp users with software issues by answering questions and solving problemsPerform routine diagnostics, troubleshooting, software maintenance, and some software upgrades (RCCs are not responsible for hardware-related issues, backing up students' personal data, or reinstalling operating systems)

Answer phones, filing, scheduling, faxing medical records, and other medical office help as needed and directed.

The ResNet Computing Consultant (RCC) is responsible for assisting students with their personally-owned computers. While the primary focus of an RCC is to help student connect their computers to ResNet when they contact ResNet for technical support (through phone calls, e-mails, walk-in visits, appointments, and follow up on existing records in the ResNet tracking system), RCCs also assist students with updating software (Windows Update, Software Update), installing and updating the Saint Mary's-provided virus protection software (McAfee VirusScan and Virex), removing viruses, spyware, and other malware from computers, connecting to BelleAire (the campus wireless network) and network drives, and providing other basic troubleshooting services and software assistance. RCCs can also guide students on how to back up data and reinstall operating systems on their personal computers and provide basic support with personally-owned printers. They also perform the following duties:Ensure that students comply with the Responsible Use of College Computers and the Internet @ Saint Mary's CollegeIntroduce new students to Saint Mary's College's computing resources and assist them in acquiring basic computer literacyAssist students with connecting their personally-owned computers to the ResNet networkShow students how to use network directories and common software, and makes students aware of the College's Appropriate Computer Use PolicyAssist students with their personally-owned computer issues and provide technical support through the ResNet Office and ResNet HelplineDirect students to appropriate Information Technology resources that are available to assist themHelp users with software issues by answering questions and solving problemsPerform routine diagnostics, troubleshooting, software maintenance, and some software upgrades (RCCs are not responsible for hardware-related issues, backing up students' personal data, or reinstalling operating systems)

The Cluster Consultant is responsible for maintaining the day-to-day operation of the campus computer clusters, especially the Trumper Computer Cluster and the Media Center Classroom (both located in the lower level of the library). The consultant on duty:*Ensures that student, faculty, and staff comply with the Responsible Use of College Computers and the Internet @ Saint Mary's College*Are responsible for working scheduled shifts in the Trumper Computer Cluster, assisting students, faculty, and staff who have questions during that time*Enables student, faculty, and staff access to functioning computers, software, and printers in the Clusters*Direct students, faculty, and staff to appropriate Information Technology resources that are available to assist them (such as the Clusters website and FAQ, training sessions offered by the *Information Technology department, and the Huisking Instructional Technology Resource Center)*Helps users with software by answering questions and solving problems*Administers the printers and the print queues as necessary*Performs routine hardware and software troubleshooting and reports non-routine problems to the Cluster Manager and/or Coordinator of Student Computing*Maintains the general cleanliness and neatness of the computer facilities.*Participates on the Cluscons listserv*Completes other duties as needed.

The Helpdesk Consultant (HDC) is responsible for assisting faculty and staff with their College-owned computers. While the primary focus of an HDC is to immediately assist faculty and staff when they contact the Helpdesk for technical support (through phone calls, e-mails, walk-in visits, and follow up on existing records in the Helpdesk tracking system), Helpdesk Consultants will also work on troubleshooting and repairing software (Windows, Mac Operating Systems), installing and updating the Saint Mary's-provided virus protection software (McAfee VirusScan and Virex), removing viruses, spyware, and other malware from computers, assisting faculty and staff with connecting to BelleAire (the campus wireless network) and network drives, assist with hardware replacement and computer upgrades, install software images on College-owned computers, and create new and replacement ID cards for the Saint Mary's community. They also perform the following duties:Ensure that students, faculty, and staff are aware of and comply with the Responsible Use of College Computers and the Internet @ Saint Mary's CollegeIntroduce new faculty and staff to Saint Mary's College's computing resources when they visit the Helpdesk for the first time to acquire their network account and ID cardAssist faculty and staff with their College-owned computer issues and provide front-line support through the HelpdeskDirect faculty and staff to appropriate Information Technology resources that are available to assist themUse the Tracking System provided by Information Technology to record all requests for assistance, what was done to resolve the issue, and note any follow-up contactsHelp users with software issues by answering questions and solving problemsPerform troubleshooting, routine diagnostics, software maintenance, and software installs upgrades (HDCs are not responsible for hardware-related issues beyond replacing broken keyboards and mice for faculty, staff, and cluster computers)