Heather Duby Email and Phone Number

Providing exemplary telephone customer service to the patrons and staff of our library clients.

Responsible for the day-to-day operations of a five-branch public library system including supervising a staff of 20; budgeting; purchasing; accounting; inventory; timekeeping; statistical reports; communicating with stakeholders including a Library Board of Trustees, the Sullivan County Commission, the Holston River Regional Library, and various community organizations; and performing the duties of SirsiDynix Symphony System Administrator for the Organization of Watauga Libraries (OWL)

Assisted with the day-to-day operations of a five-branch public library system. Performed statistical reports and reported on the statistics to the Library Board of Trustees. Worked at the circulation desk as needed. Assisted with inventory, purchasing, and payroll as directed. Acted as Interim Library Director from July 2016 until May 2017.

Assisting the Serials and Acquisitions Librarian with the ordering and maintaining of the College's serials collection, which includes paper and online. The position also includes staffing the Circulation Desk, which requires customer service skills. As the Serials Coordinator, this position oversees the serials collections at five site campuses which requires excellent communication skills.