Heather Duhm Email & Phone Number

Heavy call volume ranging from 5o to 120 calls dailyAssessing customer inquiries to best direct their resolutionConfirming valid case information and scheduling appointments for serviceOrdering replacements materials needed to correct all manufacture defectsAssisting customers through urgent needs until a Technician can get to property Lein checking property records to confirm warranty validity

Trained new employees on all duties of an Expeditor Managed cabinet of 400 to 600 subpoena requests regularly Held heavy call volume ranging from 6o to 150 calls dailyVerified Subpoenaed facility information to correctly obtain records being requestedMaintained patient privacy with handling sensitive information Scanned and reviewed all documents received from facilities - 100 to 200 sets daily

Trained new employees on all data entry filesProcessed the filing and closing statuses of customer claimsProvided claims adjuster updates on all current case informationReviewed coverage of each customer policy to confirm if damages obtained are coveredAssessed Field Inspector notes and photos to evaluate if damages were covered in policyManaged running general ledger of all checks cut on each claim filed