Heather Dyson Mba, Pmp, Csm Email & Phone Number

Fremont, Ca, Us

Fremont, Ca, Us

Herndon, Va, Us

San Jose, California, Us

Led 9 month migration of 4.5 TB of an enterprise collaboration system to the cloud resulting in a $2.5 million cost savings. Multi-million dollar project, across all business corporate disciplines, with 40+ virtual team members and business stakeholders.Led a joint effort with legal and compliance business units to enable customer access to internal corporate systems with highly secure and confidential information. Ensured security controls were in place to prevent improper access.Oversaw Confluence upgrade for our Internal Wiki. Resulted in corporate compliance and supportability of the application. Agile Product Owner and Scrum Master for intranet platform built on MS SharePoint, internal and external Search and Wiki platforms. Handled upgrades, patching, contract renewals, authored fiscal year roadmaps.

San Jose, California, Us

Managed $4 million upgrade of SharePoint 2013 to fully integrate with current doc authoring tool. Resulted in 20% total volume decrease in open issues, increased customer support satisfaction and 85+% content available to public. Led $2 million program to consolidate scenario-based customer-facing content into a single virtual repository to ensure all information could be stored, tagged, indexed and searched. Resulting in improved searchability and enhanced collaboration.Took charge of a failing project to build an integration between Service Cloud (cases) and Cloud Service Management (incidents) in which an automated bi-direction update would occur. Successfully completed and realized an overall improved Support experience for SaaS customers, reduced manual keying, better communication and increased resolution time. Managed the design and build of a new content management solution for Customer Support and Knowledge Base content; mitigated risks and delivered early against an aggressive schedule.Advisor to the IT PMO in process, communication, scheduling templates and project management methodologies.Used the CA Clarity/OWB project management software to manage the SDLC and associated risks, budgets and schedules. Early adopter and mentor for Agile and SAFe methodologies. Mentored groups and individuals on project lifecycle management, Clarity/OWB, MS Project and CA Agile Central (formerly known as Rally).

San Jose, California, Us

Built, led, and championed a successful PMO for the Customer Support organization. Created training and templates, built and oversaw a team, created a Salesforce PMO Chatter Group and socialized to the organization.Involved in project management efforts to create application-based portlets that enable management to clearly see an overview of costs and scheduling. As leader of the PMO, guided other project managers in providing support for their project teams. Responsible for monthly budget/forecasts for an Executive Vice President roughly 200+ employees.Chaired the bi-weekly Process Meeting to ensure effective processes for the organization.

San Jose, California, Us

Took charge of projects that were behind schedule and over budget. Motivated each team, set new realistic goals and saw the projects to successful completion. Led an effort to create a risk/issue/change management tracking system in Quality Center.Authored articles for the Support Organization regarding the value of project management, best practices and new information about the strides being made within the PMO.Developed many PMO templates including change management, project monitor and control logs, process flows, phase exit reviews, communication plans and training plans.

San Jose, California, Us

Developed and maintained program and project plans for 27 active products with regular releases.Liaison amongst cross-functional team members. Ensured completeness and quality of all project deliverables.Successfully coordinated and monitored many mainframe and distributed software projects from initiation through closure. This included small and large geographically dispersed teams. Led efforts to improve existing procedures and forms associated with project management processes. Created core team and executive status reports.

San Jose, California, Us

Designed, coded, and tested various Data Integration Application for CA MICS (mainframe product).Wrote and maintained documentation to describe program development, logic, coding, testing changes and corrections.Participated in requirements analysis, design and code review with team members and customer.Worked with management to review all test and deliverable material to be presented in the field. Reviewed logistics of design, technical writing, and coordinated efforts amongst the various development teams. Functioned as the sole Technical Writer for the CA MICS family which consisted of 27 separately licensed software products.Worked multiple cycles as a QA tester. Developed test plans, set up test environment, executed test cases and maintained meticulous records.

Ba, English

Mba, Business