Heather Jones
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Heather Jones Email & Phone Number

RENEWALS OPERATIONS PARTNER | ACCOUNT MANAGER | CUSTOMER SUCCESS at Hyland
Location: Lake Mary, Florida, United States 7 work roles 2 schools
1 work email found @veritas.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email h****@veritas.com
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Current company
Hyland
Role
RENEWALS OPERATIONS PARTNER | ACCOUNT MANAGER | CUSTOMER SUCCESS
Location
Lake Mary, Florida, United States
Company size
3312 employees

Who is Heather Jones? Overview

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Quick answer

Heather Jones is listed as RENEWALS OPERATIONS PARTNER | ACCOUNT MANAGER | CUSTOMER SUCCESS at Hyland, a company with 3312 employees, based in Lake Mary, Florida, United States. AeroLeads shows a work email signal at veritas.com and a matched LinkedIn profile for Heather Jones.

Heather Jones previously worked as Renewals Deal Desk - Renewals Operations at Hyland and Renewals Account Manager-Customer Success at Hyland. Heather Jones holds Bachelor Of Fine Arts - Bfa, Theatre Performance from University Of Wisconsin-Stevens Point.

Company email context

Email format at Hyland

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{first}.{last}@veritas.com
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AeroLeads found 1 current-domain work email signal for Heather Jones. Compare company email patterns before reaching out.

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Profile bio

About Heather Jones

Drives Renewal Revenue and Improves Net RetentionExperienced Account Manager in B2B software/SaaS renewals who implements innovative customer success strategies that increase account retention and growth. Owns the customer lifecycle - from assessing customer experience, driving adoption, and tracking renewals to working closely with the Sales team on upsells and cross-sells. Drives continuous improvement initiatives, including creating customer success policies and procedures, validating data integrity, developing training materials and media, configuring and customizing CRM/CPQ systems, and building meaningful management reports. Capabilities include:• Enterprise & Partner Account Mgmt.• Net New to Renewal Sales Cycle• Escalation and Objection Handling • SaaS and Perpetual License Cross Sales and Upsells• Optimizes Process Flows & Systems • Business Review Calls• Complex Contract Negotiations• Customer Retention & Risk Mitigation• Team Lead• System Data Integrity & Reporting• CPQ | Salesforce & Oracle • CRM| Gainsight, Totango & Salesforce.comCERTIFICATIONS & PROFESSIONAL DEVELOPMENTCertified Success Manager, Totango (2023) | Creator Success Leader, Totango (2023) | Leading Your Org on a Journey of Allyship, LinkedIn | Rules for Focused Success in a Distracted World, LinkedIn

Listed skills include Event Planning, Leadership, Management, Cooking, and 13 others.

Current workplace

Heather Jones's current company

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Hyland
Hyland
RENEWALS OPERATIONS PARTNER | ACCOUNT MANAGER | CUSTOMER SUCCESS
westlake, ohio, united states
Website
onbase.com
Employees
3312
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Company profile
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7 roles

Heather Jones work experience

A career timeline built from the work history available for this profile.

Renewals Deal Desk - Renewals Operations

Current
Hyland

United States

Renewals Operations and Deal Desk with a focus on process building and Channel Partnership.

Aug 2023 - Present

Renewals Account Manager-Customer Success

Hyland

Westlake, Ohio, United States

  • Recruited to Hyland to assist with the development of the Renewal/Customer Success team, including processes, workflows, and SOPs. Appointed as the primary point of contact for a strategic partner relationship with.
  • Maintained SaaS/Subscription and Perpetual Renewals (state/local governments /healthcare/ enterprise) for one of Hyland’s’ largest partners - Konica… Show more Recruited to Hyland to assist with the development of the.
  • Maintained SaaS/Subscription and Perpetual Renewals (state/local governments /healthcare/ enterprise) for one of Hyland’s’ largest partners - Konica Minolta.
  • Achieved a 93% renewal rate for strategic customers of Konica Minolta, resulting in a net retention of 107%. Built a strong relationship with the Partner by developing impactful value propositions for multi-year.
Apr 2022 - Apr 2023

Renewal Manager/Team Lead, Customer Success

Veritas Technologies Llc

Heathrow, Florida, United States

  • Retained and grew annual reoccurring revenue for information management software sales. Served as the customer advocate to support existing software platforms and assist with customer growth in collaboration with.
  • Managed $9+MM in Subscription and Perpetual Renewals for Large Enterprise and external Partner accounts, including account assessment, advocacy, escalating customer satisfaction issues, and ensuring… Show more Retained.
  • Managed $9+MM in Subscription and Perpetual Renewals for Large Enterprise and external Partner accounts, including account assessment, advocacy, escalating customer satisfaction issues, and ensuring customer retention.
  • Met and exceeded Individual/Team sales quotas, consistently achieving 90% or better for both quarterly and annual targets. Recognized by customers for finding solutions to pain points, and by peers as an internal.
Jun 2016 - Apr 2022

Demand Generation Representative

Veritas Technologies Llc

Heathrow, Florida, United States

  • Generated new account leads, using contact info from tradeshows, fishbowls, demo downloads, and webinars.
  • Executed marketing demand-generation initiatives, actively managing end-to-end lead management processes and sales pipeline, with up to 500 contacts per week. Engaged with Sales and Marketing to establish weekly.
  • Developed client communication strategies to elicit customer responses.
  • Collaborated with Inside Sales to monitor campaign progress and… Show more Generated new account leads, using contact info from tradeshows, fishbowls, demo downloads, and webinars.
  • Collaborated with Inside Sales to monitor campaign progress and successfully convert leads.
  • Oversaw dashboards in Salesforce to measure effectiveness and track the attainment of marketing goals. Show less
Jun 2015 - Jun 2016

Associate Financial Advisor

Ameriprise Financial Services, Inc.

Milaca, Minnesota, United States

  • Fully licensed Financial Advisor (Series 7 and State of MN. Insurance License) who consulted with individuals and nonprofit organizations on all components of financial planning and investment strategies, including.
  • Achieved 92% or higher in Client Satisfaction results over 12-year tenure in the financial planning office.
Mar 2004 - Dec 2010
Team & coworkers

Colleagues at Hyland

Other employees you can reach at onbase.com. View company contacts for 3312 employees →

PF Paul Farinella Paul Farinella Colleague at Hyland Greater Minneapolis-St. Paul Area, United States View → DS Dan Sperring Dan Sperring Colleague at Hyland Falmouth, England, United Kingdom, United Kingdom View → JR John Rokas John Rokas Colleague at Hyland Avon Lake, Ohio, United States, United States View → AK Anna Kowal Anna Kowal Colleague at Hyland Katowice, Śląskie, Poland, Poland View → KG Kevin Guzman Kevin Guzman Colleague at Hyland Tampa, Florida, United States, United States View → VP Vara Prasad Vara Prasad Colleague at Hyland Hyderabad, Telangana, India, India View → KP Katrina Prather Katrina Prather Colleague at Hyland Atlanta Metropolitan Area, United States View → AE Andrew Ettwein Andrew Ettwein Colleague at Hyland Grand Rapids Metropolitan Area, United States View → AS Akash Singh Akash Singh Colleague at Hyland India, India View → KD Katie Duffy Katie Duffy Colleague at Hyland Greater Cleveland, United States View →
2 education records

Heather Jones education

FAQ

Frequently asked questions about Heather Jones

Quick answers generated from the profile data available on this page.

What company does Heather Jones work for?

Heather Jones works for Hyland.

What is Heather Jones's role at Hyland?

Heather Jones is listed as RENEWALS OPERATIONS PARTNER | ACCOUNT MANAGER | CUSTOMER SUCCESS at Hyland.

What is Heather Jones's email address?

AeroLeads has found 1 work email signal at @veritas.com for Heather Jones at Hyland.

Where is Heather Jones based?

Heather Jones is based in Lake Mary, Florida, United States while working with Hyland.

What companies has Heather Jones worked for?

Heather Jones has worked for Hyland, Veritas Technologies Llc, Ameriprise Financial Services, Inc., and Ameriprise Financial Services, Llc.

Who are Heather Jones's colleagues at Hyland?

Heather Jones's colleagues at Hyland include Paul Farinella, Dan Sperring, John Rokas, Anna Kowal, and Kevin Guzman.

How can I contact Heather Jones?

You can use AeroLeads to view verified contact signals for Heather Jones at Hyland, including work email, phone, and LinkedIn data when available.

What schools did Heather Jones attend?

Heather Jones holds Bachelor Of Fine Arts - Bfa, Theatre Performance from University Of Wisconsin-Stevens Point.

What skills is Heather Jones known for?

Heather Jones is listed with skills including Event Planning, Leadership, Management, Cooking, Culinary Management, Hospitality, Public Speaking, and Event Management.

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