Heather Jones Email & Phone Number

United States

Renewals Operations and Deal Desk with a focus on process building and Channel Partnership.

Westlake, Ohio, United States

Recruited to Hyland to assist with the development of the Renewal/Customer Success team, including processes, workflows, and SOPs. Appointed as the primary point of contact for a strategic partner relationship with Konica Minolta to track software maintenance renewals, integration, scaling, product expansion, and account management. • Maintained SaaS/Subscription and Perpetual Renewals (state/local governments /healthcare/ enterprise) for one of Hyland’s’ largest partners - Konica… Show more Recruited to Hyland to assist with the development of the Renewal/Customer Success team, including processes, workflows, and SOPs. Appointed as the primary point of contact for a strategic partner relationship with Konica Minolta to track software maintenance renewals, integration, scaling, product expansion, and account management. • Maintained SaaS/Subscription and Perpetual Renewals (state/local governments /healthcare/ enterprise) for one of Hyland’s’ largest partners - Konica Minolta.• Achieved a 93% renewal rate for strategic customers of Konica Minolta, resulting in a net retention of 107%. Built a strong relationship with the Partner by developing impactful value propositions for multi-year renewal contracts, communicating proactively, and being persistent in seeking resolutions to client issues. o Effectively communicated product benefits and best practices to illustrate customer value.o Proactively forecasted renewal pricing, timing, and risks with a high level of accuracy.o Collaborated cross-functionally with Customer Success, Sales, Partners, Technical Support, and Legal to negotiate and secure renewal contracts. o Conducted contract reviews, redlining, and prepared multi-year renewal and new deal proposals. Show less

Heathrow, Florida, United States

Retained and grew annual reoccurring revenue for information management software sales. Served as the customer advocate to support existing software platforms and assist with customer growth in collaboration with Sales. Identified expansion opportunities and renewal account management.• Managed $9+MM in Subscription and Perpetual Renewals for Large Enterprise and external Partner accounts, including account assessment, advocacy, escalating customer satisfaction issues, and ensuring… Show more Retained and grew annual reoccurring revenue for information management software sales. Served as the customer advocate to support existing software platforms and assist with customer growth in collaboration with Sales. Identified expansion opportunities and renewal account management.• Managed $9+MM in Subscription and Perpetual Renewals for Large Enterprise and external Partner accounts, including account assessment, advocacy, escalating customer satisfaction issues, and ensuring customer retention. • Met and exceeded Individual/Team sales quotas, consistently achieving 90% or better for both quarterly and annual targets. Recognized by customers for finding solutions to pain points, and by peers as an internal change agent who advanced improvements to internal systems, processes, and training. Show less

Heathrow, Florida, United States

Generated new account leads, using contact info from tradeshows, fishbowls, demo downloads, and webinars. • Executed marketing demand-generation initiatives, actively managing end-to-end lead management processes and sales pipeline, with up to 500 contacts per week. Engaged with Sales and Marketing to establish weekly priorities for leads.• Developed client communication strategies to elicit customer responses. • Collaborated with Inside Sales to monitor campaign progress and… Show more Generated new account leads, using contact info from tradeshows, fishbowls, demo downloads, and webinars. • Executed marketing demand-generation initiatives, actively managing end-to-end lead management processes and sales pipeline, with up to 500 contacts per week. Engaged with Sales and Marketing to establish weekly priorities for leads.• Developed client communication strategies to elicit customer responses. • Collaborated with Inside Sales to monitor campaign progress and successfully convert leads.• Oversaw dashboards in Salesforce to measure effectiveness and track the attainment of marketing goals. Show less

Milaca, Minnesota, United States

Fully licensed Financial Advisor (Series 7 and State of MN. Insurance License) who consulted with individuals and nonprofit organizations on all components of financial planning and investment strategies, including insurance. • Achieved 92% or higher in Client Satisfaction results over 12-year tenure in the financial planning office.

Milaca, Minnesota, United States

Bachelor Of Fine Arts - Bfa, Theatre Performance

Bachelor Of Science - Bs, Culinary Management