Heather Ebaugh Email & Phone Number

Bloomington, Mn; Remote Office

Responsible for the management of Cloud contracts.

Eagan, Mn; Remote Office

Plan, execute, and finalize transition programs for customers and strategic programs for the organization.

Eatontown, Nj; Remote Office

Responsible for the management and direction of customer project implementations at a varying degrees of complexity.

Parsippany, Nj; Smyrna, De

Responsible for the management, performance, and completion of complex contract programs. Manage and direct, with full authority, all phases of a program from inception to completion. Single point of accountability to Customer, for all contract deliverables. Proactively and consultatively work with the Customer on all aspects of planning, execution, management, and reporting for the duration of the project. Jointly with Customer, conduct regular Project Team meetings to assess status against plans, identify and resolve issues. Identify any interdependencies with other active Customer projects; assure that cross-project plans are coordinated. Clarify SPS and Customer roles, responsibilities, and accountabilities. Coordinate the formation of a project team to include SPS, Customer, and third party personnel with the objective of maintaining resource consistency across Customer projects as much as possible. Work with the Customer’s project manager and the project managers of any third parties as needed to assure that project plans, tracking/management, and reporting encompass all project activities and deliverables. Create and manage a formal action register to identify any issues, categorize issue severity, assign owners and due dates, track closure, and record resolutions. Create and manage a formal change log, consistent with Customer change processes, to identify all requested changes, estimate project impacts, track closure on all requests, and assure incorporation of approved changes into control documents and implementation plans.

Dover, Delaware

Served as a member of the senior management team reporting directly to CEO. Started Information Systems department and led team of six individuals in maximizing the return on assets through the use of electronic/alternative delivery systems ensuring members and staff received prompt, efficient, and high quality service. Directed and managed the information technology functions of the credit union to ensure in-house systems, programming, networking, installations, and operations support the credit union’s goals and objectives. Worked with the CEO and senior management team in developing short- and long-term plans to promote credit union growth and enhance services to members. Prepared annual technology strategic plans for approval by Board of Directors. Researched industry trends in technology to ensure the credit union remained competitive in its product and service offerings. Evaluated and/or designed new systems, applications, networks, or other technology tools that supported credit union growth, enhanced services to members, and provided efficient processes for credit union staff. Negotiated cost-effective contracts for the purchase, maintenance, and consultant services needed to support the credit union’s technology infrastructure. Developed, updated, monitored, and continuously ensured compliance of disaster recovery plans, computer security and loss prevention plans, antivirus and firewall protections, etc. Hired, managed, trained, and directed Information Systems department staff. Ensured processes and procedures complied with credit union policy and procedures as well as government regulations. Prepared, implemented, and supervised the budget for the department that was consistent with the overall strategic plan and budget of the credit union. Developed, applied, and evaluated policies and procedures for the Information Systems department. Directed annual information security program.

Dover, Delaware

Performed specialized or confidential administrative duties, including researching data, organizing files, and preparing statistical/financial reports. Typed, duplicated, and disseminated materials for Board of Director’s and Committee meetings. Acted as a liaison between superior, board and committee members, and other personnel and outside contacts. Maintained credit union policies, charter and financial statements. Developed and produced variety of data reports. Assisted CEO with evaluations. Handled and informed CEO of any complaints, telephone calls, and letters received. Training Team Leader during conversion to new computer system in late 1997. Assisted with new employee orientations and training. Performed a variety of support functions for the CEO and Management Team. In the office of the Information Systems Specialist, executed daily data processing jobs and provided additional back-up support as needed.

Dover, Delaware Area

Assisted in the development and implementation of the marketing plan for the Credit Union. Maintained regular contact with field officers through personal visits, telephone calls, correspondence, and keeping field officers supplied with the materials they need to sign up employees for credit union services. Held orientation sessions for new employer groups accepted into our field of membership, and provided on-site credit union sign-up for members of new and existing groups. Obtained bids for marketing department functions. Maintained records and promotional material for department. Performed a variety of support duties related to marketing.

Smyrna, De

Composed/typed a variety of correspondence, often of a complex and highly confidential nature. Sent out news releases to media. Prepared budgetary documents as required (i.e., payment vouchers, requisitions, forms for communication equipment, etc.). Utilized dictaphone for transcribing of tapes. Developed/maintained complex filing systems. Implemented/maintained tracking system on all institutional (prison) inventories state-wide. Gathered, compiled, and interpreted materials as required for report purposes. Assisted, coordinated, and disseminated department directives. Interacted daily with media, Department employees, and people at all levels of State government. Assisted with Departmental employee functions, including annual awards banquet and employee picnic, including invitations, flyers, coordination of activities, and on-site support. Provided information to callers and maintained professional telephone composure and diplomacy under adverse conditions. Operated switchboard as needed. Maintained inventory and ordered supplies.

Master Of Business Administration (Mba), Gpa: 4.0

Bachelor Of Arts (B.A.), Behavioral Sciences, Gpa: 3.9

Activities and Societies: Member of Delta Epsilon Rho Honor Society