Heather Fillion Email & Phone Number

Bryant, Arkansas, Us

• Baking and Decorating Cupcakes following SmallCakes standards• Collected and disposed of trash in accordance with all health and sanitation codes • Order fulfillment based on consumer specifications• Inventory management of products and prepares accurate records for weekly.• Ensures proper documentation for grease trap management daily.

Cartersville, Ga, Us

• Answer direct phone calls as well as performing outbound follow up phone calls to customers• Process consumer claims within ServeCo’s software• Ensure all necessary paperwork has been received by the consumer and is processed properly• Access claims to provide clients with updates or information regarding their latest information• Use patience and empathy to relate to customer concerns

Black Mountain, Nc, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

• Organizing and leading training programs or providing one-on-one training to new hires.• Evaluating employee performance and providing coaching and guidance as needed• Delegating duties to employees to complete projects, streamline day-to-day activities, or meet new objectives.• Creating weekly or monthly schedules for employees• Handling administrative functions within the department• Attending or leading department meetings to assess progress with projects.• Participating in strategic planning with the Department Director• Giving presentations to various departments to educate them on new products, procedures, or projects.• Assisting the Department Director as needed with all projects and duties.• Aiding other managerial staff within the company.• Ensures billing for all R&D account work is done properly and turned in by designated deadline. • Responsible for filling vacancies in the department

Black Mountain, Nc, Us

• Maintains inventory of products and prepares accurate records for monthly inventory and production logs.• Proactively assists in managing work schedules to meet production and customer service standards while balancing associate's personal needs.• Manages and oversees several projects at a time while meeting production goals. • Develops and maintains a collaborative team environment which positively impacts morale, communication, and overall working conditions.• Provides premier customer service, including greeting customers, taking orders, assisting in filling customers specific product needs and design choices while following copyright standards and answering their questions.• Ices, decorates, packages, labels, and prices products for display case and floor displays.• Trains other associates, in all roles, as needed.

• Devised, maintained, and implemented a system of organizational procedures to manage the needs of several clients’ personal, professional, and inventory management needs. • Created and implemented a monthly budgeting system for each client based on their current financial needs and goals. • Accurately handled the timely payments of two diverse budgets on a bi-weekly basis while maintaining accurate logs. • Coordinated and managed several projects for clients while verifying supplies needed for client’s conferences, travel arrangements, and volunteer activity.

Marietta, Ga, Us

• Answered telephone, greeted visitors, and provided tours as needed; provided information and assistance about the school and program of interest; made appointments; referred to appropriate personnel.• Maintained supply inventory and equipment inventory sheets, while verifying temperature logs in accordance with SERV Safe and Health Department standards.• Organized supply lists and verified packing of equipment for culinary competitions, student run competitions, and expos the culinary department is involved with monthly. • Acted as a liaison between students and Chef’s to facilitate effective communication, delivery of information, and tutoring assistance to ensure student success in their program.• Provided consistent support to the daily operation of the teaching kitchen/lab and student run restaurant when needed. • Organized and coordinated school visits, menu preparation, and speakers for interested high school students.

Kennesaw, Georgia, Us

• Coordinated events, publicity creation and implementation, resources and activities that the Adult Learner Programs (ALP) offers for over 10,200 non-traditional students. • Provided hospitality and catering services during ALP sponsored events while operating within the designated guidelines set by the university. • Actively observed, improved and maintained an effective inventory management system daily. • Assisted non-traditional, adult learner, and commuter students with their integration into college curriculum by providing information and assistance as necessary

Dallas, Tx, Us

• Designed, created, and implemented nightly dessert specials for various dietary needs for dinner service nightly. • Managed dinner service for up to 150 patrons nightly.• Assisted in devising and managing production lists to ensure production standards are met. • Filled and expedited orders for five additional outlets within the resort daily.• Checked equipment to ensure that it meets health and safety regulations and performs maintenance or cleaning, as necessary.• Decorated cakes using a variety of icings, toppings, and to the specifications of the customer’s request.

Master Of Public Administration - Mpa & Master Of Arts In Integrated Global Communication- Maigc, Non-Profit/Public/Organizational Management & Communications

Bachelor’S Degree, Culinary Sustainability And Hospitality Management

Associate’S Degree, Baking And Pastisserie

Associate’S Degree, Fine Art