Heather Fillion Email & Phone Number

Bryant, Arkansas, US

• Baking and Decorating Cupcakes following SmallCakes standards
• Collected and disposed of trash in accordance with all health and sanitation codes
• Order fulfillment based on consumer specifications
• Inventory management of products and prepares accurate records for weekly.
• Ensures proper documentation for grease trap management daily.

Cartersville, GA, US

• Answer direct phone calls as well as performing outbound follow up phone calls to customers
• Process consumer claims within ServeCo’s software
• Ensure all necessary paperwork has been received by the consumer and is processed properly
• Access claims to provide clients with updates or information regarding their latest information
• Use patience and empathy to relate to customer concerns

Black Mountain, NC, US

Atlanta, GA, US

Atlanta, GA, US

• Organizing and leading training programs or providing one-on-one training to new hires.
• Evaluating employee performance and providing coaching and guidance as needed
• Delegating duties to employees to complete projects, streamline day-to-day activities, or meet new objectives.
• Creating weekly or monthly schedules for employees
• Handling administrative functions within the department
• Attending or leading department meetings to assess progress with projects.

Black Mountain, NC, US

• Maintains inventory of products and prepares accurate records for monthly inventory and production logs.
• Proactively assists in managing work schedules to meet production and customer service standards while balancing associate's personal needs.
• Manages and oversees several projects at a time while meeting production goals.
• Develops and maintains a collaborative team environment which positively impacts morale, communication, and overall working conditions.
• Provides premier customer service, including greeting customers, taking orders, assisting in filling customers specific product needs and design choices while following copyright standards and answering their questions.
• Ices, decorates, packages, labels, and prices products for display case and floor displays.

• Devised, maintained, and implemented a system of organizational procedures to manage the needs of several clients’ personal, professional, and inventory management needs.
• Created and implemented a monthly budgeting system for each client based on their current financial needs and goals.
• Accurately handled the timely payments of two diverse budgets on a bi-weekly basis while maintaining accurate logs.
• Coordinated and managed several projects for clients while verifying supplies needed for client’s conferences, travel arrangements, and volunteer activity.

Marietta, GA, US

• Answered telephone, greeted visitors, and provided tours as needed; provided information and assistance about the school and program of interest; made appointments; referred to appropriate personnel.
• Maintained supply inventory and equipment inventory sheets, while verifying temperature logs in accordance with SERV Safe and Health Department standards.
• Organized supply lists and verified packing of equipment for culinary competitions, student run competitions, and expos the culinary department is involved with monthly.
• Acted as a liaison between students and Chef’s to facilitate effective communication, delivery of information, and tutoring assistance to ensure student success in their program.
• Provided consistent support to the daily operation of the teaching kitchen/lab and student run restaurant when needed.
• Organized and coordinated school visits, menu preparation, and speakers for interested high school students.

Kennesaw, Georgia, US

• Coordinated events, publicity creation and implementation, resources and activities that the Adult Learner Programs (ALP) offers for over 10,200 non-traditional students.
• Provided hospitality and catering services during ALP sponsored events while operating within the designated guidelines set by the university.
• Actively observed, improved and maintained an effective inventory management system daily.
• Assisted non-traditional, adult learner, and commuter students with their integration into college curriculum by providing information and assistance as necessary

Dallas, TX, US

• Designed, created, and implemented nightly dessert specials for various dietary needs for dinner service nightly.
• Managed dinner service for up to 150 patrons nightly.
• Assisted in devising and managing production lists to ensure production standards are met.
• Filled and expedited orders for five additional outlets within the resort daily.
• Checked equipment to ensure that it meets health and safety regulations and performs maintenance or cleaning, as necessary.
• Decorated cakes using a variety of icings, toppings, and to the specifications of the customer’s request.

Master Of Public Administration - Mpa & Master Of Arts In Integrated Global Communication- Maigc, Non-Profit/Public/Organizational Management & Communications

Bachelor’S Degree, Culinary Sustainability And Hospitality Management

Associate’S Degree, Baking And Pastisserie

Associate’S Degree, Fine Art