Heather Eidem Email & Phone Number

North Charleston, South Carolina, United States

-Successfully lead a team of sales associates, ensuring customer needs were met, the store was proberly maintained and effectively marketed.-Able to successfully complete tasks with very little supervision and direction.-Ensured proper and accurate reconciliation of sales to cash/checks/credit card transactions.-Ensured proper staffing levels were met for all shifts.-Provided guidance for less experienced employees.-Ability to effectively communicate management direction to my assigned team.

Wichita, Kansas, United States

-Provided numerous support functions for company management and leadership staff.-Created processes and procedures to assist site managers in tracking daily, weekly and monthly hotel maintenance activities, as well as risk management mitigation. -Experience with numerous applications within Microsoft Office Suite.-Managed travel and expense reporting.-Collected and compiled data for general liability and worker's compensation claims.-Created spreadsheets, metrics and other information relative to department and business operations.-Created and maintained electronic and written communication that was used to provide guidance on how to manage each site's worker's compensation claims and to help answer questions and provide assistance to site managers, as needed.-Worked closely with insurance companies, employees, clients, and medical staff to resolve issues.-Performed electronic imaging of HR, payroll, worker's compensation, general liability and other insurance-related documents.-Tracked new hires and terminations in order to maintain I-9 notebooks.-Ordered/stocked office supplies.-Organized weekly FedEx packages for 30+ hotel properties.-Ability to verbally communicate business critical information to a variety of different personnel and management level staff.-Developed return-to-work program for injured employees. Paired individuals with jobs that complied with doctors' ordered restrictions; ensured employment at regular wages while recovering from an injury.-Toured facilities with risk management team to observe staff members performing duties.-Assessed variety of safety issues, including labeling of chemical products and unloading laundry carts; implemented new processes to decrease work-related injuries.-Processed incoming and outgoing communication and correspondence to ensure proper dissemination of information to appropriate management staff.-Produced hotel inspection checklists for housemen, ensuring optimal safety on premises.

Louisville, Kentucky, United States/ Wichita, Kansas

-Maintained detailed records of employee productivity. Provided effective solutions to address employee complains.-Supervised and trained approximately 20, new, employees how to properly organize, electronically scan documents, and verify legibility of those documents for proper dispersion of on-time payment.-Provided guidance for less experienced employees.-Forwarded invoices to Accounts Payable Department and prepared checks for payment by attaching utility stubs and following any special handling instructions.

Wichita, Kansas, United States

-Answered multi-line phone system and directed calls to appropriate business entities.-Processed paperwork for new employees. -Confirmed eligibility of medical and dental insurance.-Tracked workers' compensation claims, medical bills, and processed unemployment claims.-Ordered office supplies and created spreadsheets to support daily operations.-Worked closely with payroll clerk to track terminated employees for Cobra Insurance coverage.