E-Services Customer Service Representative
Grants Pass, Oregon, United States
Known for having a friendly & kind rapport with long-term clients, new customers, and co-workers. Trained to use custom software for data entry. Attended elective courses to understand jewelry design, to better assist customers. Worked with sensitive information such as order history and credit card numbers. Promoted sales & new products. Maintained 75 WPM or greater. After 1 year of providing phone-based Customer Service, I applied to and was selected for a promotion to a specialized team of E-Services Technicians. As an E-Services Representative, time-sensitive situations were central; often communicating with 4-5 customers simultaneously via chat and sustaining above-average e-mail output statistics. Regularly teamed up with the Warehouse, IT and Web Development departments to help problem solve and create clear communication to the Customer Service department. Maintained great reviews with management regarding quality of work.