Spearhead the special investigation, evaluation, negotiation, and resolution of a diverse range of auto, fire property, and bodily injury insurance claims. Identify claims with National Insurance Crime Bureau (NICB) fraud indicators and determine whether additional specialized investigation is needed. Coordinate the resolution of time-sensitive claims items. Maintain an accurate knowledge of state and jurisdiction regulations. Provide administrative supports to executive management. Serve as a special liaison between Fire Claim Handlers and the Special Investigative Unit; build rapport between groups and analyze and discuss trends and issues.Assist fire partners by reviewing claims, offering suggestions for additional investigation, identifying NICB indicators, and communicating throughout all phases of the claims process.Recognized as an expert in applying special investigative methods to claims with suspicious loss indicators suggestive of potential staged, caused, fictitious, non-meritorious, or organized claims. Designed and implemented numerous workflow process improvements, including staff training aides, which enabled faster processing of external third-party filing requests. Cultivate key relationships with government and law enforcement organizations, attorneys, and subject matter experts and utilize relationships to review lawsuit defenses, under oath examinations, and coverage opinions. Facilitate customer service and claims resolution training for new department staff and serve as an ongoing mentor and resource. Recruited to facilitate a presentation of methods training that better equipped Dallas partners in processing third-party requests.

Coordinated the investigation, evaluation, and negotiation of personal and commercial fire insurance claims. Interpreted and applied policy language for all business lines, reconciled structural damage estimates, and collaborated with contractors to identify repair scope. Monitored work queues, delegated work, maintained a management calendar, and ensured continuous coverage. Supported business interruption, boat, and farm ranch policies. Selected to chair the Free Committee, serving as liaison between Claim Specialists and management. Attended management meetings, presented questions and feedback from peers, and identified ways to boost employee morale and engagement, including food days, games, and incentive programs. Recruited by management to participate in a corporate leadership exchange committee and various management insight courses. Reinvigorated and co-Chaired a previously inactive Young Business Professionals Employee Resource Group; developed group bylaws and a business plan, led meetings, and promoted inclusiveness and diversity.

Supported corporate fiscal priorities by preparing premium payments and deposits. Processed payments through the remittance processor and imaging workstations. Utilized data capture encoding features to resolve outstanding issues. Determined customer needs and assisted in identifying potential resolutions to complex issues. Ensured the reconciliation of electronic payments by collaborating with cross-functional teams. Served as a key liaison between State Farm agent offices, policy holders, and departments.